Customer Success Tenant Liaison

4 weeks ago

London, Greater London, United Kingdom Home Made Full time

Role Overview

We are seeking a highly skilled and motivated individual to join our Tenancy Operations Team as a Customer Success Tenant Liaison. This role will be responsible for guiding tenants through the rental process, ensuring a seamless and customer-centric experience.

Key Responsibilities

  • Guide tenants through the rental process, ensuring a smooth and efficient experience.
  • Work with the sales team to ensure that offer agreements are being held and any changes are covered with the landlord.
  • Draft Tenancy Agreements for distribution.
  • Stay ahead of the curve on compliance with legislation, keeping up-to-date with policy changes and regulations.
  • Be the glue that ensures smooth communication and collaboration between departments.
  • Work with internal teams to support in new tenancies, including tenant changeovers, landlord changeovers, addendums, and deeds of surrender.
  • Keep a record of important documents and maintain the organization of files.
  • Champion the customer experience.

About You

  • You excel in written communication.
  • You are comfortable with numbers and can navigate administrative tasks with ease.
  • You build strong connections through interpersonal skills and top-notch customer service.
  • You drive for results, always seeking effective solutions.

Benefits of Working with Us

  • Annual Leave: 24 days, including your birthday off.
  • Modern, state-of-the-art offices.
  • Employee Perks: discounts for stores, cinema, etc.
  • Yearly Half Day Charity Day.
  • Office Social Events (Summer and Winter Parties).
  • Our Culture Club runs important initiatives and celebrations throughout the year for everyone to get involved in.
  • Mental Health First Aiders.
  • On-site Gym access, showers, towels, and indoor bike storage.
  • Weekly Friday 5pm Happy Hour in the office.
  • Opportunities to upskill in your career through our Learning and Development Programme.

We are an equal-opportunity employer. Diversity and inclusion are important to us at Home Made, and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent, and our policies ensure that every job application and employee is treated fairly with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us.

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