Advanced IT Service Delivery Expert

2 days ago


ShorehambySea, West Sussex, United Kingdom Focus Group Full time

As an Advanced IT Service Delivery Expert at Focus Group, you'll play a key role in delivering exceptional digital workplace solutions to our customers. Your primary responsibility will be to provide advanced technical support and issue resolution as part of our Managed Services team.

You'll need to have experience in a customer-facing technical support role and a deep understanding of system, applications, and network infrastructure. Troubleshooting hardware and software problems, documenting required changes in line with Focus Group's Change Management process, and working collaboratively with the team are all essential aspects of this role.

Key Requirements
  • Experience in a customer-facing technical support role.
  • Deep understanding of system, applications, and network infrastructure.
  • Ability to troubleshoot complex hardware and software issues.

We offer a competitive salary of £36,000 per annum, along with opportunities for growth and professional development. If you're passionate about delivering exceptional customer experiences and possess a strong technical background, we encourage you to apply.



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