Senior Technical Support Specialist

3 weeks ago

Swansea, City and County of Swansea, United Kingdom mecs communications Full time
Job Title: Senior Technical Support Specialist

We are seeking a highly skilled Senior Technical Support Specialist to join our team at mec Communications. As a key member of our Managed Service team, you will be responsible for providing technical support to our customers, ensuring that their IT infrastructure is running smoothly and efficiently.

Key Responsibilities:
  • Provide 2nd and 3rd line technical support to customers, resolving complex technical issues and ensuring that all incidents are resolved within agreed SLAs.
  • Collaborate with support teams to resolve escalated technical issues, working closely with vendors and other stakeholders as required.
  • Manage new builds and complex solution configurations, ensuring that all systems are properly configured and functioning as expected.
  • Identify and prioritize complex or strategic issues affecting major customers, working closely with the customer to resolve these issues.
  • Perform troubleshooting techniques and best practice fault investigation to a 3rd line level, resolving and fault fixing the most technically complex issues.
Requirements:
  • Previous experience within a Technical Support, Helpdesk or Service Desk environment to a 3rd line level.
  • Knowledge of IT, Technology, Cloud, ICT, Network Infrastructure, Microsoft communication and collaboration segment.
  • Microsoft 365 M365, Office 365 O365, Windows Server, Active Directory, Teams, Exchange, One Drive, Sharepoint.
  • TCP/IP networking, switches, routers, security, firewalls and protocols.
  • WAN, LAN, VLAN, WLAN, Meraki Wi-Fi, VPN, DHCP, DNS.
  • Microsoft System Center Configuration Manager (SCCM) or Microsoft Endpoint Manager suite.
  • ITIL foundation.
About mec Communications:

mec Communications is a leading recruitment consultancy specializing in Telecoms, Media, and Technology. We are passionate about uniting opportunity with ambition and are committed to delivering exceptional service to our clients and candidates.

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