Senior Technical Support Specialist

4 weeks ago

Swansea, City and County of Swansea, United Kingdom mecs communications Full time
Job Title: Senior Technical Support Specialist

We are seeking a highly skilled Senior Technical Support Specialist to join our team at MECS Communications. As a Senior Technical Support Specialist, you will be responsible for providing advanced technical support to our Managed Service customers, ensuring that their IT infrastructure is running smoothly and efficiently.

Key Responsibilities:
  • Provide 2nd and 3rd line technical support for complex IT issues
  • Collaborate with support teams to resolve escalated technical issues
  • Manage new builds and configurations for users
  • Identify and prioritize complex or strategic issues affecting major customers
  • Investigate and resolve technical issues to a 3rd line level
Requirements:
  • Previous experience in a Technical Support, Helpdesk or Service Desk environment to a 3rd line level
  • Knowledge of IT, Technology, Cloud, ICT, Network Infrastructure, Microsoft communication and collaboration segment
  • Microsoft 365 M365, Office 365 O365, Windows Server, Active Directory, Teams, Exchange, One Drive, Sharepoint
  • TCP/IP networking, switches, routers, security, firewalls and protocols
  • WAN, LAN, VLAN, WLAN, Meraki Wi-Fi, VPN, DHCP, DNS
  • Microsoft System Center Configuration Manager (SCCM) or Microsoft Endpoint Manager suite
  • ITIL foundation
What We Offer:
  • A competitive gross umbrella pay rate of £25.00 per hour - inside IR35
  • A temporary, contract for services role with a duration of 24 months+
  • A Monday to Friday, 9.00 - 17.30 working schedule

We are looking for a skilled and experienced Senior Technical Support Specialist to join our team. If you have a passion for IT and a desire to work in a dynamic and fast-paced environment, we would love to hear from you.

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