Customer Service Representative

3 weeks ago


Seaham, Durham, United Kingdom CastleView Group Full time
Customer Service Advisor

CastleView Group is seeking a motivated and driven Customer Service Advisor to join our friendly team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Deliver outstanding customer service, adhering to our service department's expectations and standards.
  • Achieve performance expectations, maintaining accuracy and adhering to company policies and procedures.
  • Operate within regulatory frameworks, ensuring compliance with FCA and other relevant regulations.
  • Develop strong verbal and written communication skills, with a focus on effective customer interaction.
  • Utilize basic telephony and computer literacy skills to efficiently manage customer interactions.
  • Maintain a positive approach to providing excellent customer service, with a focus on continuous improvement.
What We Offer:

Competitive hourly rate of £11.44

Full and part-time roles available, with flexible scheduling between 8 am and 10 pm

Rotational shifts, including weekends, to ensure a balanced work-life experience

Opportunities for professional growth and development within our company

To Apply:

Please submit an up-to-date CV, highlighting your relevant skills and experience.



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