Customer Feedback Specialist

4 days ago


West Blatchington, Brighton and Hove, United Kingdom Hamilton Woods Full time
Job Description

We are seeking a skilled Customer Feedback Specialist to join our team at Hamilton Woods Associates on a temporary basis. As a Complaints Assistant, you will play a crucial role in overseeing all customer feedback from surveys, compliments, and complaints.

This 8-week+ temporary position offers an attractive salary of £17 per hour, plus benefits, making it an ideal opportunity for those looking for a short-term engagement with a reputable organisation in Kent.

  • You will work closely with complaint handlers to support them in managing customer feedback, ensuring that all issues are resolved promptly and professionally.
  • The successful candidate will possess excellent communication skills, attention to detail, and the ability to handle sensitive information with discretion.
  • You will be responsible for reviewing and escalating complex customer complaints, working collaboratively with colleagues to find solutions that meet the customer's needs.

We offer a supportive and dynamic work environment, where you can grow and develop your skills as a Customer Feedback Specialist. If you have a strong background in customer service, problem-solving, and communication, we encourage you to apply for this exciting opportunity.



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