Customer Experience Lead

3 days ago


West Blatchington, Brighton and Hove, United Kingdom Universal Business Team Full time

We are looking for an exceptional individual to fill the role of Customer Experience Lead at Universal Business Team. As a key member of our front of house team, you will be responsible for delivering exceptional customer experiences and driving business growth.

About the Job:

  • Develop and implement strategies to enhance customer satisfaction and loyalty.
  • Work closely with the management team to achieve business objectives and improve operational efficiency.

Your Key Responsibilities:

  • Manage customer interactions, responding to feedback and concerns in a professional and timely manner.
  • Collaborate with colleagues to identify areas for improvement and develop solutions to drive business success.

Our Benefits:

  • An attractive salary of £50,000 - £70,000 per annum, based on experience.
  • A comprehensive benefits package, including health insurance and pension scheme.
  • Ongoing training and development opportunities to support your career growth.


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