Head of Customer Support and Services
4 days ago
About Us
">Vistry Group is a leading home builder in the UK, committed to delivering exceptional customer experiences and building high-quality homes. We are proud of our heritage and reputation for excellence, and we are now looking for a talented Head of Customer Support and Services to join our team.
">The successful candidate will lead our customer support function, driving business growth and ensuring that our customers receive exceptional service throughout their journey with us. You will work closely with cross-functional teams to develop and implement strategies to improve customer satisfaction and loyalty.
">Key Responsibilities
">- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage customer support operations across multiple sites.
- Collaborate with stakeholders to identify and prioritize business needs.
- Lead and manage a team of customer support professionals.
Requirements
">To be successful in this role, you will need:
">- A bachelor's degree in a relevant field (e.g., business, marketing, or management).
- Minimum 5 years of experience in customer support or operations management.
- Proven track record of delivering results in a fast-paced environment.
- Excellent communication and interpersonal skills.
Benefits
">Vistry Eastern Counties offers a competitive salary package, including:
">- A base salary of £55,000 - £65,000 per annum, depending on experience.
- Ongoing professional development opportunities.
- A dynamic and supportive work environment.
- A generous pension scheme and other benefits.
Salary: £60,000 per annum.
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