Luxury Night Reception Host

3 days ago


BurtonOnTrent, United Kingdom Hoar Cross Hall Full time

Company Overview:

Hoar Cross Hall is a luxury spa resort nestled in the heart of Staffordshire, offering an unparalleled guest experience. Our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. We are committed to delivering exceptional service and creating unforgettable memories for our guests.

Salary:

We offer a competitive salary of £20,000 per annum, reflecting the importance of this role in ensuring a seamless and welcoming experience for our guests.

Job Description:

As a Night Receptionist at Hoar Cross Hall, you will play a critical role in creating the best first and last impression during the night shift. Your duties will include welcoming guests, handling reservations, and providing information about the property and local attractions. You will also be responsible for answering phone calls, maintaining a polite demeanor, and assisting with administrative duties as required.

Key Responsibilities:

Welcome guests with warmth and professionalism, ensuring a smooth and seamless check-in and check-out experience.Handle reservations, check-ins, and check-outs efficiently and accurately.Answer all phone calls professionally, efficiently, and in a friendly manner.Maintain a polite and thorough demeanor, ensuring all relevant information is received and provided to guests.Assist with guest inquiries and provide information about the property and local attractions.Follow procedures accurately and have a comprehensive understanding of the hotel's and spa's facilities, policies, and procedures.Effectively sell packages and additional treatments to guests.Provide support for other administrative duties as required by the team.

Required Skills and Qualifications:

To succeed in this role, you will need excellent communication and interpersonal skills, a strong understanding of hotel and spa facilities and services, and the ability to follow procedures and maintain accuracy in information provided. A sales-oriented mindset and prior experience in hospitality or customer service are also advantageous.

Benefits:

We offer a range of benefits to our employees, including competitive pay, complimentary use of the leisure and spa facilities, free lunch from our staff canteen, and opportunities for professional development and career advancement.

Other Information:

This is a nights role, typically working 22:00 - 07:00 hours. Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business.


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