IT Service Delivery Manager

3 days ago


Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time
Job Overview
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We are seeking a highly skilled Technical Support Services Lead to join our team at University Hospitals Coventry and Warwickshire NHS Trust. The successful candidate will be responsible for providing third-line support and maintenance for our network and load balancing environments.

This role offers a fantastic opportunity for someone looking to develop their skills in a dynamic and innovative environment. Our team is committed to delivering high-quality patient care, and we are seeking a talented individual who shares our passion and values.


Main Responsibilities
  1. ">
  2. Use ITIL principles to manage job tickets, incidents, and changes, ensuring timely communication with stakeholders.">
  3. Contribute to Customer Relationship Management by keeping customers informed of updates and changes affecting specific ICT services.">
  4. Manage assets, stock, and consumables to provide a 24/7 service, producing reports as required.">
  5. Lead project planning, development, and implementation of designated network, security, and Citrix projects, using PRINCE2 methodologies.">
  6. Liaise with ICT teams to execute day-to-day development work on ICT systems, taking user requirements and business objectives into account.">
  7. Support junior ICT members in their job roles.

About Us

University Hospitals Coventry and Warwickshire NHS Trust is a leading teaching trust, rated good by the Care Quality Commission. We pride ourselves on delivering high-quality patient care, with modern facilities and a commitment to innovation.

The Trust values diversity and aims to make full use of talents and skills from all backgrounds. Our employees are our greatest asset, and we strive to create an inclusive environment that supports their growth and well-being.


Requirements
  1. ">
  2. Familiarity with secure software-defined wired and wireless networks, firewalls, cloud networking, Citrix Netscaler load balancer, and gateway technology, and Citrix Virtual Apps and Desktops.">
  3. Possess strong documentation skills, creating policies and procedures for ongoing and new systems.">
  4. Liaise with ICT staff to ensure smooth service delivery, working flexibly as part of the ICT Service Delivery team.">
  5. Collaborate with counterparts in other trusts and health communities to provide ICT services where patient care is delivered across multiple locations.">
  6. Identify operational change management impacts resulting from updating existing and implementing new IT systems.">
  7. Conduct technical investigations and impact assessments on supplier products, statements of work, and implementation plans.">
  8. Participate in local, regional, and national implementation forums to promote best practice.

Salary
£55,000 - £65,000 per annum.


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