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Head of Housing Services

2 months ago

London, Greater London, United Kingdom Onyx-Conseil Full time
Job Title: Head of Housing Services

We are seeking an experienced professional to lead our Housing Services team. As Head of Housing Services, you will be responsible for developing and implementing strategies to improve customer satisfaction and service delivery.

Key Responsibilities:
  • Develop and implement customer-centric strategies to improve service delivery and customer satisfaction.
  • Lead a team of professionals to deliver high-quality services to customers.
  • Collaborate with stakeholders to identify and address customer needs and concerns.
  • Monitor and evaluate service performance to ensure alignment with organizational goals.
Requirements:
  • Proven experience in customer-facing roles, preferably in the housing or property sector.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Ability to analyze data and make informed decisions to drive service improvement.
Desirable Skills:
  • Experience of working in a fast-paced, customer-focused environment.
  • Knowledge of customer service principles and practices.
  • Ability to work collaboratively with cross-functional teams.

Why join us?

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional customer service, and we are committed to making a positive impact in our community.