Client Retention Specialist

4 weeks ago


Manchester, United Kingdom GlobalData Plc Full time
Unlock Strategic Industry Intelligence

At GlobalData Plc, we're on a mission to decode the future and empower our clients to make informed decisions. As a Client Retention Executive, you'll play a crucial role in driving business growth by successfully managing the renewal process for our global clients.

Key Responsibilities:
  • Assist in renewals of services for a designated list of global clients, from initial proposal to contract signing
  • Monitor client engagement and usage of products/services, identifying opportunities for further onboarding and training
  • Liaise with the Sales Order Processing team to ensure correct contracting practices are observed
  • Collaborate with the Sales team to ensure timely and effective communication with clients
Requirements:
  • Minimum of C grade in GCSE English
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Excellent problem-solving and analytical skills
About Us:

GlobalData Plc is a specialist information services business dedicated to helping our clients succeed in a rapidly changing world. We believe in the power of collaboration and operate as a single company, with over 3,500 colleagues worldwide, across 20+ industries. Our vision is to become the world's trusted source of strategic industry intelligence.

We're committed to creating a supportive and inclusive environment where our colleagues can thrive. We believe in the value of diversity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or any other characteristic.



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