IT Infrastructure Operations Manager
5 days ago
Job Overview
InfraView, a Specialist Cloud & IT Infrastructure Technology Recruitment company, is seeking an experienced Service Desk Manager to lead our 24/7 Service Centre. The successful candidate will oversee the day-to-day operations of the team, monitor and manage service desk performance metrics, and develop processes to enhance productivity.
About You
- You have a strong background in team leadership and technical operations, with experience in managing Cisco and/or Microsoft Azure estates.
- You are able to communicate effectively at senior level and collaborate with other departments to drive business growth.
- You have a solid understanding of ITIL principles, including Incident, Problem, Change, Event, Knowledge, Asset, and Configuration Management.
Key Responsibilities
The ideal candidate will:
- Lead a team of engineers to deliver exceptional customer service and technical support.
- Conduct regular performance reviews, identify training needs, and foster a positive work environment.
- Work closely with other areas of the business to establish the Service Centre as a cornerstone of the value proposition.
What We Offer
We offer a competitive salary of £60,000-£70,000 per annum, based on location and experience. This role is perfect for someone looking to make a positive impact in a busy Service Desk environment.
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