Cloud Service Centre Team Lead

1 week ago


Surrey, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time

Job Description

As a Service Desk Manager at InfraView, you will be responsible for leading a team of up to 20 1st and 2nd Line Engineers in delivering exceptional customer service and technical support. Your primary focus will be on ensuring the smooth operation and continuous improvement of the Service Centre.

About the Role

  • This is an exciting opportunity to work for a forward-thinking MSP who is boasting growth year on year.
  • You will have the chance to lead a team of talented engineers and contribute to the development of mature ITSM and Observability tools.
  • You will be working closely with other areas of the business to establish the Service Centre as a key part of the value proposition.

Requirements

To be successful in this role, you will need:

  • A strong background in team leadership and technical operations.
  • Experience in managing Cisco and/or Microsoft Azure estates.
  • A solid understanding of ITIL principles, including Incident, Problem, Change, Event, Knowledge, Asset, and Configuration Management.

What We Offer

We offer a competitive salary of £60,000-£70,000 per annum, based on location and experience. This role is perfect for someone looking to take their career to the next level in a fast-paced Service Desk environment.



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