Applications & Cloud Specialist

1 month ago

Surrey, United Kingdom ersg Ltd Full time

Cloud Application and Database Specialist Local Government Software
Home Based, with occasional travel

We are looking for a smart technical specialist to join a dynamic Cloud Hosting team within their Local Government Software Division. As a Cloud Application and Database Specialist , you will be joining a tight knit team, delivering high-quality hosting solutions, ensuring service continuity and working hard to uphold customer satisfaction. We are particularly looking for someone with a background in local government systems and IT, who loves to stay at the forefront of technology, and who will excel in troubleshooting, and enhancing our client service.

If you have experience with Idox products and implementations, or similar products, please highlight this in your application, along with how your experience aligns with the job specifications below. Importantly, if you have a solid understanding of Local Government infrastructure and are eager to apply your skills in the private sector to advance your career, we are excited to hear from you and would love to have you on our team

The company is committed to providing you with the mentoring and development necessary for your success, enabling you to leverage your expertise to support our customers effectively. In this role, you'll engage in forward planning, enhance customer awareness, and deliver management information that aligns with our business strategy, goals, and objectives. We encourage you to share valuable insights and intelligence with the Group to drive continuous improvement.

Customer Onboarding Collaboration : Collaborate with project management and delivery teams to streamline the onboarding of new customers efficiently.
Incident Resolution Leadership : Lead incident management and escalations, ensuring the delivery of timely, high-quality updates to customers.
Database Administration : Provide proficient database administration and adeptly troubleshoot database related issues.
Service Desk Collaboration : Work closely with the service desk team to provide robust support for Idox applications on hosted platforms.
Continuous Learning : Stay abreast of emerging technologies through continuous professional development.
Information Security: Adherence to Idox policies and protocols. Idox Cloud Application and Database Specialist, UK September 2024

Possess a proficient working knowledge of back-office and web-based systems, preferably gained from experience in local government settings.
Tech Enthusiasm : Show a genuine passion for technology and a strong eagerness to acquire new IT skills and terminology.
Showcase a proven track record in creating scripts using languages such as SQL, PowerShell, Python, and VBS.
Web Technology Mastery : Have expertise in web technologies including Apache and IIS.
Database Proficiency : Exhibit experience with relational databases like Microsoft SQL Server and Oracle.
Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare.
IT Service Management : Experience with helpdesk tools within an ITIL environment
Networking Skills : Basic networking knowledge to troubleshoot connectivity issues and collaborate effectively with network teams
Knowledge of cybersecurity best practices and an understanding of security measures in cloud-hosted and on-premises environments
Monitoring and Analytic s: Experience with monitoring tools (e.g., Project Management : Basic project management skills to coordinate tasks, timelines, and resources effectively, especially when working on customer onboarding projects
We recognise that for individuals, the opportunity to work flexibly can enable them to achieve a better work-life balance along with a greater sense of responsibility, ownership and control of their working life. During the pandemic, all our employees successfully transitioned to remote working and we are open to conversations on work patterns to suit our employees needs such as change to working times; part time working; term time working; We are proud to be a flexible employer enabling effective hybrid working for our employees.
We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background;

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