Domestic Abuse Service Team Lead

4 days ago

Cardiff, Cardiff, United Kingdom Vetro Recruitment Full time
Domestic Abuse Service Team Manager

We are seeking a highly skilled and experienced team manager to lead our Domestic Abuse Service team. The successful candidate will be responsible for the day-to-day running of the team, ensuring that all referrals are processed and contacted in a timely manner, and providing adequate cover to meet the needs of service users and partners.

Key Responsibilities:
  • Lead the Domestic Abuse Service team and ensure the smooth operation of the service
  • Process and contact referrals in a timely manner
  • Provide adequate cover to meet the needs of service users and partners
  • Liaise with Multi-Agencies such as MARAC and DACC MASH Hub
  • Act as point of contact for all partner agencies
  • Ensure weekly cover at the SDVC court by a designated IPA
  • Proactively manage and delegate workloads
  • Responsible for IPA's delivering regular 1:1 and telephone support
  • Support the Therapeutic Services Manager by ensuring proactive referrals are made
  • Develop a wide range of specialist surgeries to enhance the OSS profile
  • Manage a multi-faceted team of IPA's and IDVA's through promoting and supporting effective teamwork
Requirements:
  • Hold a CAADA/SafeLives IDVA training certificate, relevant degree, or demonstrable equivalent experience
  • Strong crisis management skills and the ability to deal with stressful and difficult situations
  • Theoretical, practical, and procedural knowledge of civil and criminal justice remedies for victims of domestic abuse
  • Leadership and Management skills, including the ability to negotiate and problem solve, manage and motivate staff, plan and prioritize workload

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