Lead Training Coordinator
4 weeks ago
About Us
">Mercia Group provides expert-led, professional training solutions across multiple industries. Our commitment to integrity, inclusivity, and professional development drives our mission to help individuals and businesses achieve their highest potential.
">Job Description
">This is an exciting opportunity to join our team as a Lead Training Coordinator. We're looking for an experienced event coordinator to lead the planning, review, administration, and coordination of public training events.
">Key Responsibilities
">- ">
- Leading the planning, review, administration, and coordination of a portfolio of public training events.">
Requirements
">- Significant experience managing and coordinating training events across various formats (virtual, in-person).
- Experience in planning and scheduling training programs, with skills transferable to the accounting and tax advisory sectors.
- Proven line management experience, with a focus on people development.
- Advanced Excel skills and a strong eye for detail.
- Excellent interpersonal skills and the ability to work autonomously in a hybrid environment.
- The ability to lead a team in alignment with the Operational Strategy and the guidance of senior management.
- A proactive, analytical approach, with the capacity to work through ambiguity and solve complex issues independently.
Benefits
">- Holiday entitlement: 25 days per annum + Bank Holidays
- Pension scheme: Employer contribution 4% above employee contribution
- Flexible working: Hybrid working arrangement (2 days per week in Leicester office)
- Life assurance: 2 x annual salary
- Additional holiday purchase: Up to 3 additional weeks per annum
- Health cash plan: £50 per month
- Cycle to work scheme: Available
- Discount vouchers: Exclusive discounts at local retailers
- Access to wellbeing resources: Free access to mindfulness sessions and mental health support
About the Role
">This is an exciting opportunity to join our team as a Lead Events Executive. We're looking for an experienced event coordinator to lead the planning, review, administration, and coordination of public training events.
">What You'll Do
">- Leading the planning, review, administration, and coordination of a portfolio of public training events.
- Attending and contributing to operational meetings.
- Building and nurturing professional relationships with clients, co-hosts, venues, speakers, and suppliers to foster seamless event support.
- Monitoring and evaluating client feedback to support continuous improvement and keeping management updated on relevant developments.
- Managing Salesforce cases and ensuring efficient resolution of client queries.
- Overseeing relationships with external speakers and co-hosts, providing guidance to the team on resolving standard and unforeseen issues independently.
- Leading Telephony and KPI reporting for the team, ensuring accurate and timely reporting.
- Monitoring and scheduling courses to ensure feasibility and manage department reporting for senior management.
- Coordinating with other team leaders on shared tasks to meet deadlines and maintain efficient operations.
- Taking responsibility for learning any new systems or software to support the team's efficiency.
- Line managing the Courses Operations Team, becoming the key liaison for Course Operations and other departments when the Operations Manager is unavailable.
What We Offer
">- Holiday entitlement: 25 days per annum + Bank Holidays
- Pension scheme: Employer contribution 4% above employee contribution
- Flexible working: Hybrid working arrangement (2 days per week in Leicester office)
- Life assurance: 2 x annual salary
- Additional holiday purchase: Up to 3 additional weeks per annum
- Health cash plan: £50 per month
- Cycle to work scheme: Available
- Discount vouchers: Exclusive discounts at local retailers
- Access to wellbeing resources: Free access to mindfulness sessions and mental health support
About the Salary
">The salary for this role is £29,000 - £32,000 per annum based on performance, plus benefits package.
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