Housing and Accommodation Specialist

15 hours ago


Portsmouth, Portsmouth, United Kingdom This is an IT support group Full time
Job Overview

We are seeking a highly skilled Housing and Accommodation Specialist to join our team in Portsmouth. As a key member of our social housing department, you will play a vital role in managing rent, end tenancies, allocating new tenancies, and overseeing social housing tenancies.

Your primary responsibility will be to assist tenants in sustaining their tenancies by delivering exceptional customer service and providing budgeting advice with support from a Money Advisor.

Responsibilities
  • Manage Tenancies: Ensure timely payment of rent, monitor tenancy agreements, and maintain accurate records.
  • Customer Support: Provide guidance and assistance to tenants on budgeting, tenant responsibilities, and other related matters.
  • Team Collaboration: Work closely with colleagues to achieve shared goals, share knowledge, and address challenges.
Requirements

To succeed in this role, you should possess:

  • Experience: A proven track record of building rapport with customers and providing effective support services.
  • Skills: Competence with Microsoft software, strong communication skills, and ability to work accurately under pressure.
  • Possibility of Remote Work: Potential to work from different area offices and outside office hours, ensuring excellent customer service at all times.
What We Offer
  • Salary: £31,067 - £35,235 per annum, reflecting your hard work and dedication.
  • Annual Leave: Up to 31 days + bank holidays, allowing you to recharge and focus on your well-being.
  • Flexible Working: Enjoy the flexibility to balance your work-life responsibilities with the demands of this rewarding role.


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