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Insurance Underwriter Assistant
2 months ago
Howden is a collective of talented and passionate individuals from around the world, united by a shared passion and no-limits mindset. We're a powerful international team of 18,000 employees spanning over 100 countries, pushing the boundaries of insurance.
Our CultureOur culture is what sets us apart, and it's the reason our employees have been turning down headhunters for years. We value work-life balance, career progression, sustainability, and volunteering, and we're committed to fostering a work environment that's responsive to the changing needs of today's workforce.
The RoleWe're seeking a passionate and driven Referral Technician / Underwriting Assistant to join our vibrant Broker Platforms Team. This role offers an exciting progression for those seeking greater responsibility and the chance to grow into a technical and underwriting role.
Key Responsibilities- Perform routine evaluation and underwriting of referred risks within designated authority and following established procedures.
- Support underwriting through general administration to ensure delivery of a professional service.
- Develop technical and underwriting knowledge to take on more complex cases over time.
- Manage incoming phone calls, identify quote referrals within authority level, and escalate those beyond to senior colleagues.
- Evaluate quote referrals received via email from Brokers for quotes requested via EDI platforms.
- Provide support to colleagues by assisting with daily tasks while learning new processes and procedures.
- Liaise with Brokers to obtain additional information as requested by Underwriters.
- Assist team members in ensuring all daily work tasks are completed within the required time frames.
- Administer the team email mailboxes, distributing emails to the relevant team members as required.
- Develop a comprehensive understanding of the policy cover for the entire Magenta Insurance product suite.
- Maintain accurate records of discussions or correspondence with customers.
- Process new business, including data entry into the system, populating relevant systems, and initiating cover.
- Comply with all legal and regulatory requirements to ensure obligations are met.
- Ensure accurate underwriting data is captured on systems to minimize risk and ensure high-quality output of information.
- Study for, and pass, the 3 units required to obtain the CII's IF1 qualification.
- Experience working within an underwriting environment would be beneficial.
- Good understanding of Property Insurance.
- Minimum 1 year experience of telephone-based work.
- Ideally, 2 years of experience in an Insurance role.
- Preferably, 1 year of experience in a Property Insurance role.
- Essential to have a solid understanding of office administration.
- Must have experience of handling incoming phone calls in a busy environment.
We value diversity and are looking for individuals who share our values: our successes have all come from someone brave enough to try something new, we support each other in the small everyday moments and the bigger challenges, and we're determined to make a positive difference at work and beyond.
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
