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Client Engagement Specialist
1 month ago
{"Job Title": "Client Engagement Specialist", "Job Summary": "We are seeking a dynamic and motivated individual to join our team as a Client Engagement Specialist. In this role, you will be responsible for driving revenue growth in the nonprofit and higher education client vertical by marketing TopSource Worldwide's specialty in this sector. You will also play a key role in fostering a vibrant client community within the nonprofit sector, helping organizations connect, share best practices, and collaborate.", "Key Responsibilities": [{"Responsibility": "Sales & Business Development (New Logos)", "Description": "Identify, prospect, and engage with potential nonprofit clients to understand their needs and present tailored solutions. Develop and execute strategic sales plans to achieve quarterly and annual sales targets. Conduct product demonstrations, presentations, and negotiations to close new business deals. Collaborate with the marketing team to generate leads and create targeted campaigns. Maintain detailed records of sales activities in CRM and provide regular updates to management.", "Bullet Points": ["Identify and engage with potential nonprofit clients", "Develop and execute strategic sales plans", "Conduct product demonstrations and presentations", "Collaborate with the marketing team"]}, {"Responsibility": "Account Management (Existing Clients)", "Description": "Serve as the primary point of commercial contact for a portfolio of existing nonprofit clients to support your growth targets. Build and maintain strong, long-term relationships with key stakeholders within client organizations. Understand clients' evolving needs and work proactively to identify opportunities for upselling or cross-selling additional services or solutions. Conduct regular check-ins, business reviews, and training sessions to ensure client satisfaction and retention. Address and resolve any issues or concerns in a timely and professional manner, ensuring client success and loyalty.", "Bullet Points": ["Serve as the primary point of contact for existing clients", "Build and maintain strong relationships with key stakeholders", "Identify opportunities for upselling or cross-selling", "Conduct regular check-ins and business reviews"]}, {"Responsibility": "Community Building & Engagement", "Description": "Develop and implement strategies to create and grow a vibrant client community within the nonprofit sector. Organize and host community events, webinars, and workshops to facilitate networking, knowledge-sharing, and collaboration among clients. Create and manage online forums, social media groups, and other platforms where clients can engage with each other and with our team. Gather and analyze feedback from the community to inform product development and improve overall client experience. Act as a brand ambassador by representing the company at industry events, conferences, and other relevant gatherings. Draft blogs and articles on subject matter relevant to the nonprofit sector, work with the marketing team to publish thought leadership to drive engagement and ultimately new leads.", "Bullet Points": ["Develop and implement community-building strategies", "Organize and host community events", "Create and manage online forums and social media groups", "Gather and analyze feedback from the community"]}], "Requirements": "We are looking for a highly motivated and organized individual with a passion for the nonprofit sector. The ideal candidate will have a strong understanding of sales and business development principles, as well as excellent communication and interpersonal skills. Experience in account management and community building is highly desirable.", "What We Offer": "TopSource Worldwide offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are a dynamic and supportive team that is passionate about making a positive impact in the world.", "How to Apply": "If you are a motivated and organized individual with a passion for the nonprofit sector, please submit your application, including your resume and a cover letter, to [insert contact information]."}
