Service Lead

3 weeks ago

London, Greater London, United Kingdom Nacro Full time
About the Role

We are seeking a highly skilled and experienced Service Lead to join our team at Nacro. As a Service Lead, you will be responsible for managing and leading a team of Support Workers to deliver high-quality, effective supported housing services and housing management services to a range of service user groups.

Key Responsibilities
  • Effectively lead and deliver services that comply with the regulatory framework.
  • Meet service quality standards and ensure your team adheres to all operational and policy standards.
  • Ensure all service user support and safety plans are in place, are up-to-date, and reflect individual needs.
  • Ensure your staff team understands and meets the agreed financial standards on voids, arrears, and re-lets.
  • Act as a lead operational partner, liaising with other agencies, partners, and commissioners as required.
  • Agree service level agreements with external agencies that can provide specialist support to your service and build and maintain effective working relationships both externally and internally.
  • Work collaboratively with other internal support services to ensure we are providing the best service to our users.
  • Promote service user involvement in service design and delivery.
  • Manage the rota and on-call arrangements to ensure that appropriate support is in place and participate in that rota.
What We Offer
  • A dynamic and supportive team who delivers results for the people we support every day.
  • The opportunity to work flexibly within the community, with the ability to work from home in between property visits.
  • A commitment to helping you learn and develop your career.
  • Excellent benefits, including a great annual leave entitlement, additional special leave, an occupational sick pay scheme that exceeds statutory requirements, and a cycle-to-work scheme.

An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.

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