Digital Solutions Lead

2 weeks ago


London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

Role Overview

As a Digital Solutions Lead at Vertex IT Solutions Ltd, you will play a key role in supporting the organization's applications and ensuring seamless customer experiences. The ideal candidate will possess excellent technical skills, strong problem-solving abilities, and exceptional communication skills.

About the Role

This position reports directly to the Head of Business Applications and involves working as part of the Company's Application Support team. As a first line support specialist for all incoming cases/tickets relating to Salesforce for agreed Opcos, your primary responsibility will be to close tickets where possible or triage and assign them to appropriate CRM partners.

Responsibilities

  • Work collaboratively with the team to provide top-notch support for the organization's applications.
  • Support general P1 business applications and engage with customers on all levels.
  • Monitor incoming tickets/cases for agreed Opcos/CRM solutions.
  • Take ownership of Salesforce tickets/cases that do not require development effort.
  • Assume responsibility for a range of cases requiring configuration or data management tasks.
  • Create documentation and runbooks for existing and new deployments.
  • Builld relationships with Key Finance Stakeholders within the business.

Requirements

We are seeking a highly motivated individual with a strong background in application support, salesforce configuration, and problem-solving. The ideal candidate should have:

  • Excellent technical skills and knowledge of Salesforce.
  • Strong analytical and problem-solving abilities.
  • Exceptional communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • A willingness to learn and adapt to new technologies and processes.

Salary Information

The estimated annual salary for this position is £45,000 - £60,000 depending on experience and qualifications.



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