Vehicle Damage Assessor – Wakefield

3 weeks ago

Wakefield, Wakefield, United Kingdom Direct Line Group via TMP Full time
About the Role

We are seeking a skilled Vehicle Damage Assessor to join our team at Direct Line Group via TMP in Wakefield. As a key member of our Auto Services business, you will play a crucial role in ensuring the highest level of service for our customers.

Key Responsibilities
  • Work within site guidelines to ensure the efficient workflow of job cards, meeting volume targets and identifying fast-track repairs.
  • Review and implement cost-effective repair methodologies to ensure all repairs are completed to the highest standard.
  • Collaborate with policyholders and Direct Line Group engineering functions to resolve borderline repairable or beyond economical repair cases.
  • Provide excellent customer service, ensuring timely communication and resolution of repair-related issues.
  • Ensure compliance with Health and Safety regulations and company procedures.
  • Embed and maintain standard methodologies and lean activities as instructed by business strategy.
Requirements
  • Previous experience in a similar role, with a strong understanding of vehicle repair methods.
  • Knowledge of Thatcham repair methods, Audatex, and ATA qualification.
  • Ability to achieve company and personal targets.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Excellent employee benefits, including a 9% employer-contributed pension and 50% off home, motor, and pet insurance.
About Us

Direct Line Group is an equal opportunities employer, committed to creating an inclusive workplace where everyone can thrive. We value diversity and believe that our unique perspectives and experiences make us stronger.

We are proud to be featured as one of the UK's Top 50 Inclusive Employers and are dedicated to making our business an inclusive place to work.

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