Vehicle Damage Assessor

1 month ago

Wakefield, Wakefield, United Kingdom Direct Line Group via TMP Full time
About the Role

We are seeking a skilled Vehicle Damage Assessor to join our team in Wakefield. As a key member of our Auto Services business, you will play a crucial role in ensuring the highest level of service for our customers.

Key Responsibilities
  • Work within site guidelines to ensure the efficient workflow of job cards, meeting volume targets and identifying fast-track repairs.
  • Review and implement cost-effective repair methodologies, collaborating with policyholders and engineering functions as needed.
  • Provide exceptional customer service, ensuring timely communication and agreement on repair hours with workshop leadership teams and technicians.
  • Ensure compliance with Health and Safety regulations and company procedures, promoting a safe working environment.
  • Embed and maintain standard methodologies and lean activities as instructed by business strategy.
Requirements
  • Previous experience in a similar role, with a strong understanding of vehicle repair methods.
  • Knowledge of Thatcham repair methods, Audatex, and ATA qualification.
  • Ability to achieve company and personal targets, ensuring a high level of performance.
What We Offer
  • A competitive salary and benefits package, including a 9% employer-contributed pension.
  • 50% discount on home, motor, and pet insurance, plus free travel insurance and Green Flag breakdown cover.
  • Additional optional Health and Dental insurance, EV car scheme, and generous holidays.
  • Buy as you earn share scheme, employee discounts, and cashback.
About Us

Direct Line Group is an equal opportunity employer, committed to creating an inclusive work environment where everyone can thrive. We value diversity and believe that our unique perspectives and experiences make us stronger.

We are proud to be featured as one of the UK's Top 50 Inclusive Employers and are dedicated to making our business an inclusive place to work.

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