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EUC Technical Specialist

2 months ago

Ashford, Kent, United Kingdom Brakes Full time
About the Role

We are seeking an experienced EUC 3rd Line Engineer to join our Technology team on a full-time, permanent basis. As a key member of our infrastructure and field support team, you will be responsible for providing technical support to end-users across Sysco GB.

The successful candidate will have a strong understanding of EUC technologies, including MDM, Windows 11, and Apple devices. You will be able to provide both onsite and remote 3rd line support, prioritizing workload to ensure service levels are maintained.

Key Responsibilities
  • Subject matter expert for EUC technologies, including MDM, Windows 11, and Apple devices.
  • Provide technical support for end-users, managing and closing incidents and service requests via the helpdesk ticketing system.
  • Owner of problem management actions, root cause analysis, known error documentation, and associated investigations and resolution.
  • Produce high-quality documentation for use by 2nd line and 1st line engineers and end-users.
  • Ensure changes are made in accordance with change management guidelines and policies.
  • Support projects as required to deploy new technologies.
About You

The ideal candidate will have a good working knowledge of maintaining IT security, infrastructure, and service standards. You will have experience of administering MDM platforms, such as Endpoint Manager (Intune), and an understanding of networking (Wireless, LAN, and WAN). Experience of managing Apple devices, including MacOS and IOS, is essential.

You must have excellent interpersonal skills and be customer service-focused, with a keen attention to detail. You should have experience of supporting networked printers and proven troubleshooting skills for hardware and application support. Active Directory/Azure AD understanding and administration experience is also desirable.

What We Offer
  • A competitive salary
  • Pension scheme
  • Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays.
  • Huge discounts on all sorts of lovely food and award-winning products through our staff shop
  • Discounts on Cinema tickets, shopping, and earn cashback on purchases through Sodexo.
  • Recognition awards and Incentives
  • Real career opportunities - being part of Sysco, the world's leading foodservice business, opens a world of possibility.