Housekeeping Floor Porter
1 week ago
Job Title: Floor Porter - Housekeeping
Job Summary:
We are seeking a skilled and detail-oriented Floor Porter to join our Housekeeping team at Raffles London at The OWO. As a key member of our Rooms Department, you will be responsible for ensuring the delivery and control of amenities on guest floors, maintaining stock levels, and providing exceptional guest service according to The Raffles at The OWO Hotel and AA 5-star standards.
Key Responsibilities:
- Ensure service areas, guest corridors, and back-of-house stairs are always kept clean and tidy.
- Perform routine and spring cleaning duties to consistently meet and exceed guest expectations.
- Maintain all storage areas within the department to a high standard.
- Support moving furniture from rooms, applying manual handling measures for press junkets and VIP setups under the Assistant Housekeeper Manager.
- Respond to all reasonable requests from Housekeepers, Room Attendants, and guests in a timely manner.
- Carry out spring cleaning duties as directed by the Floor Housekeeper.
- Anticipate guest needs to exceed expectations and effectively manage difficult service situations.
- Ensure storage rooms are clean, free of rubbish, and neatly presented, and update stock lists.
- Assume additional responsibilities in the absence of the line manager or senior employee.
- Follow the lost property procedure.
- Adhere to Raffles London grooming guidelines.
Requirements:
- A proven track record of providing high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- An understanding and willingness to contribute to a 24-hour operational schedule when required.
Why Work with Us:
At Raffles London at The OWO, we offer a competitive salary, 28 days' holiday including bank holidays, plus a day extra for every year of service up to 5 years. You will also receive staff meals while on duty, an employee assistance program, life assurance, enhanced sick pay, and more.
Our Values:
We live by our values of Be You, Be Kind, Be Happy, Be Confident, and Have Your Purpose. We believe in creating a positive and inclusive work environment where our colleagues can thrive and grow.
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