Counter Assistant

2 weeks ago

Horsham, West Sussex, United Kingdom WHSmith Full time

About the Role:

We are seeking a highly motivated and customer-focused Counter Assistant to join our team at WHSmith Post Office in Horsham. As a Counter Assistant, you will play a key role in providing exceptional customer service to our customers, handling transactions, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Deliver exceptional customer service to all customers, ensuring a positive and welcoming experience.
  • Manage queues and ensure that customers can access the services they need quickly and simply.
  • Meet high standards of governance and attention to detail, maintaining accurate records and handling cash and credit transactions.
  • Work collaboratively as part of a team, supporting colleagues to achieve sales and customer service targets.

What We Offer:

As a Counter Assistant at WHSmith Post Office, you will benefit from:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and collaborative team environment.
  • The opportunity to work in a dynamic and fast-paced retail environment.

Requirements:

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A strong customer service focus and ability to work in a fast-paced environment.
  • Basic numeracy and literacy skills.
  • Able to work flexible hours, including weekends and bank holidays.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please apply for this exciting opportunity to join our team at WHSmith Post Office in Horsham.

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