Housing and Wellbeing Support Specialist
6 days ago
Housing and Wellbeing Assistant Role
At Great Places Housing Group, we are seeking a dedicated and compassionate Housing and Wellbeing Assistant to join our team. As a key member of our team, you will play a vital role in supporting our customers to achieve their goals and improve their overall wellbeing.
Key Responsibilities:
- Provide guidance and support to customers, helping them to fulfill the terms of their occupancy agreement.
- Encourage feedback from customers, recording and responding to any complaints and compliments.
- Ensure safeguarding concerns are promptly addressed and appropriate action is taken in line with Great Places procedures.
- Conduct health and safety inspections, report communal repairs, and maintain the security of the building.
- Manage communal cleaning and void cleaning, working collaboratively with the wider team.
Requirements:
- Hold a minimum Level 2 qualification in English and Maths.
- Demonstrate evidence of IT skills.
- Have experience of providing customer-facing services in a busy environment, maintaining a courteous and helpful manner.
- Develop and project a positive image of Great Places through effective communication skills.
- Complete tasks accurately and efficiently, even under pressure.
- Liaise effectively with colleagues and stakeholders to resolve problems.
- Utilize Microsoft Office applications and IT systems.
What We Offer:
- Pension: DC Scheme with up to 10% contribution from both colleague and Great Places.
- WPA: Healthcare auto-enrolled at no contribution level, with £1250 of savings available.
- The Market Place: Discounts, gym memberships, cycle to work, smart tech loans, and more.
- Annual Leave: Start at 26 days, increasing up to 30 days + Bank Holidays.
- Lottery: Monthly draw with prizes.
- Savings Club: Save money each month for 11 months.
- Sharing Greatness: Earn £300 by helping the business achieve targets.
- Help with Transport: Season ticket loans at discounted rates.
At Great Places, we prioritize the wellbeing of our colleagues to deliver great services. All benefits can be used inside and outside of work.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people, and adults. All successful applicants will undergo an enhanced criminal records background check.
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