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Accommodation Support Specialist

2 months ago

Blackburn, Blackburn with Darwen, United Kingdom Great Places Housing Association Full time

Job Description:

    We are seeking a highly motivated and customer-focused individual to join our team as a Housing and Wellbeing Assistant. As a key member of our team, you will be responsible for providing exceptional customer service, supporting customers with their daily needs, and ensuring the smooth operation of our accommodation services.

Key Responsibilities:

  •     Provide assistance and guidance to customers, supporting them to fulfill the terms of their occupancy agreement.
  •     Encourage feedback from customers, recording and responding to any complaints and compliments.
  •     Ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with Great Places procedures.
  •     Actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
  •     Follow financial procedures and take responsibility for all monies held and received.
  •     Be responsible for communal cleaning and void cleaning, alongside the wider team.

Requirements:

  •     Qualified to minimum level 2 in English and Maths.
  •     Evidence of IT skills.
  •     Experience of providing a customer-facing, front-line service in a busy environment, maintaining a courteous and helpful manner.
  •     Ability to develop and project a positive image of Great Places through interpersonal, written, and verbal communication skills.
  •     Ability to complete tasks in an accurate and timely manner when working under pressure and maintaining attention to detail.
  •     Effective liaison with colleagues and other stakeholders to give or find information to resolve problems.
  •     Use of the relevant range of Microsoft Office applications and IT systems.

What We Offer:

  •     Pension DC Scheme (up to 10% contribution from both colleague and Great Places).
  •     WPA Healthcare auto-enrolled at no contribution level with £1250 of savings available - option to increase and add on family members.
  •     The Market Place high street, restaurant, and supermarket discounts, gym memberships, cycle to work, smart tech loans, and much more.
  •     Annual Leave Start at 26 days annual leave, increasing up to 30 days + Bank Holidays.
  •     Lottery Monthly draw with 1st £250, 2nd £75, and 3rd £50.
  •     Savings Club You can put aside money each month for 11 months to help you save for that special something (pays out in November's salary).
  •     Sharing Greatness Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
  •     Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.

Benefits:

    All your benefits can be used inside and outside of work.

Commitment to Safeguarding:

    Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people, and adults and expects all our colleagues to share this commitment.

    All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

    Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website.