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Retail Supervisor

1 month ago

Ellesmere Port, Cheshire, United Kingdom Pangaia Full time
About the Role

We are seeking a highly skilled Retail Supervisor to join our team at the Cheshire Oaks Designer Outlet. As a key member of our team, you will be responsible for delivering an exceptional customer experience, driving sales, and ensuring the smooth operation of our store.

Key Responsibilities:

  • Manage the store's daily operations, including opening and closing procedures
  • Support the management team in achieving commercial and customer KPIs
  • Develop and maintain a positive and inclusive store environment
  • Represent the Pangaia brand to the highest standards, promoting our vision and mission to customers
  • Provide exceptional customer service, engaging with customers to establish a personalized experience
  • Meet store key performance indicators (KPIs) as indicated by the management team
  • Work collaboratively with the team to achieve common goals

Requirements:

  • At least 2 years of professional experience as a supervisor or key-holder
  • Excellent communication and interpersonal skills
  • Strong sales and service expertise, with a focus on delivering exceptional customer experiences
  • Adaptable and able to take ownership of tasks beyond role expectations
  • Excellent understanding of retail processes, systems, and tools, with strong attention to detail
  • Excellent organizational skills and ability to multitask in a fast-paced environment

What We Offer:

  • Private Healthcare Plan, including dental and vision
  • 25 days of annual leave per annum, plus birthday day off
  • Life Assurance, Income Protection, and Critical Illness Cover
  • Employee Assistance Program - Counselling
  • 70% Employee Discount on all Pangaia products