Supervisor

4 months ago

Ellesmere Port, United Kingdom Belstaff Full time

Belstaff was created by and for independent spirits. We know that _what_ we do, and _who_ we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.

Love The Challenge. Find A Way. Go All In. Stand Together. Be The Difference.

**A bit about Belstaff**

Belstaff is a functional clothing brand founded to move people forward. Throughout our history we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers - both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.

We are currently searching for a **Supervisor** to join the team.

As a Supervisor at Belstaff you will spend the majority of your time on the shop floor working with your team to drive sales by offering exemplary customer service to clients. As well as being a role model, you will support team training and development in order to achieve a high level of service across the store, maintain excellent store standards and consistently meet and exceed sales targets.

**We are looking for someone who will be responsible for**:

- Demonstrating to the team that the customer is the main focus at all times, anticipating their needs and exceeding their expectations in all circumstances
- Delivering training to the team so that they have confidence to share stories about our brand, products and services
- Hosting regular team meetings, supporting communication between the team, store management, other Belstaff stores and Head Office
- Motivating the team and maintaining a dynamic and positive atmosphere
- Staying up to date on local events, current affairs and business and market updates, and cascading these to the team in order to promote meaningful conversation with clients
- Driving to achieve and exceed individual and store targets
- Understanding, reporting and monitoring key store KPIs, and responding commercially
- Demonstrating and encouraging the team to exhibit an entrepreneurial flair for attracting new clients and maintaining relationships with our existing client base
- Maximising shop floor stock levels and promoting key products, ensuring that the team do the same
- Assisting in planning and coordinating instore promotional events
- Maintaining visual merchandising and housekeeping standards
- Completing administrative tasks accurately and in a timely manner
- Planning team tasks and ensuring they are achieved
- Understanding staff scheduling to achieve appropriate coverage for the store, and stepping up to support the management team with this when needed
- Being aware of and following all Company rules and regulations, HSE legislation, Store Security, cash handling and key holding procedures and ensuring they are adhered to at all times
- Liaising with the Store Manager on day to day decisions, and taking accountability for any made in their absence when necessary
- Reducing opportunity for stock loss by following company procedures and training the team to do the same
- Coordinating and participating in stock audits and counts on the shop floor and back of house
- Updating the Store Manager on all notable decision making

**We are looking for someone who has**:

- A well rounded background in retailing premium/ luxury goods (ideally apparel) and delivering exceptional customer service
- Demonstrable experience of exceeding sales targets and increasing profitability
- Some experience of managing a team at a supervisory level
- Commercial awareness and active interest in the luxury/ premium retail market
- Balanced strengths in sales, customer service and operational excellence
- Confidence using the Microsoft Office Suite

**We are looking for someone who is**:

- Inspired by working for Belstaff
- Comfortable performing a leadership role, demonstrating by example and enjoys bringing out the best in their team to deliver outstanding results
- Self motivated, driven by achieving targets and going above and beyond
- Personable and excellent and building rapport and successful working relationships
- Organised, detail oriented and numerate
- Calm under pressure and able to consistently deliver high standards

**Where to from here?

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