Hotel Front Desk Coordinator
2 days ago
We are seeking an experienced and friendly Hotel Receptionist to join our team at Grim's Dyke Hotel. The ideal candidate will have a passion for delivering exceptional customer service, with the ability to work efficiently under pressure.
The successful candidate will be responsible for managing front desk operations, handling customer inquiries, and ensuring that all guests receive a warm and welcoming experience during their stay. They will also be required to maintain accurate records, process transactions, and handle any issues that may arise in a professional and courteous manner.
The ideal candidate will have excellent communication skills, both written and verbal, with the ability to remain calm and composed in high-pressure situations. Previous hotel reception experience is essential, with a strong understanding of hospitality industry standards and best practices.
A competitive salary of £25,708.80 per annum, along with a range of benefits including discounted food, company events, and on-site parking, make this an attractive opportunity for the right candidate.
Key Responsibilities:
- Manage front desk operations, including check-in/check-out procedures, guest queries, and room allocation
- Deliver exceptional customer service, providing a warm and welcoming experience for all guests
- Maintain accurate records, process transactions, and handle any issues that may arise in a professional and courteous manner
- Collaborate with other departments to ensure seamless communication and efficient delivery of services
Requirements:
- Previous hotel reception experience, ideally with a minimum of 6 months' experience
- Excellent communication skills, both written and verbal
- Ability to remain calm and composed in high-pressure situations
- Strong understanding of hospitality industry standards and best practices
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