IT Support Specialist
1 week ago
IT Support Role
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We are seeking a skilled IT Support Specialist to join our team at Touchscreen Talent Limited. As an IT Support Specialist, you will be responsible for providing dedicated IT support services to our staff throughout the business.
Key Responsibilities
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* Investigate, diagnose, and resolve IT support issues, working with users, other staff, and third-party suppliers as necessary.
* Take ownership of issue resolution, monitoring progress and applying the escalation procedure as required within a service desk environment.
* Gather and attach supporting information to tickets where escalation is necessary.
* Assist with planned installations or upgrades of hardware and/or software.
* Create and maintain documentation for IT systems.
Technical Requirements
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* Microsoft-based operating systems, with a focus on Windows 10/11 and Microsoft Server 2022.
* Networking experience, including LAN, WAN, and Wi-Fi.
* Familiarity with laptops, mobiles, printers, and other network devices.
* MS O365, AD, MS Teams, Sharepoint, and Outlook.
* Excellent communication skills and telephone manner.
* ITIL v4 Foundation certification is desirable.
About the Role
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This is an exciting opportunity to work for a growing business and contribute to the development of our IT support services. If you are a motivated and experienced IT Support Specialist looking for a new challenge, we encourage you to apply.
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