Administrative Officer

4 weeks ago


Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

About the Role

We are seeking a highly organized and detail-oriented Clerical Officer to join our Patient Services Team at the Bristol Haematology & Oncology Centre.

The successful candidate will provide exceptional customer service, manage patient information, and perform various administrative tasks to support the team's operations.

Key Responsibilities

  • Welcome patients to the department, ensuring accurate patient information and recording attendance on Medway/Mosaiq.
  • Liaise with patients, wards, clinical staff, GPs, and Trust support staff via phone, email, or in-person as needed.
  • Escalate patient queries, capacity issues, and general concerns to the line manager or relevant clinical staff.
  • Manage the team inbox, cover outpatient reception desks, and perform associated clerical duties.
  • Keep patient information materials up to date and attend relevant meetings as required.

About Us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is a leading healthcare provider in the South West, committed to delivering excellent patient care and innovative research. Our team is dedicated to making a positive impact on the lives of our patients and the community we serve.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work under pressure, meet deadlines, and maintain accuracy.
  • Proven organizational skills, with experience in administration, healthcare, or a related field.
  • Good IT skills, including Microsoft packages.
  • Confidence in handling difficult conversations and a strong attention to detail.

What We Offer

As a Clerical Officer at UHBW, you will have the opportunity to work in a dynamic and supportive environment, with access to ongoing training and development opportunities. We are committed to promoting diversity, equality, and inclusion, and we welcome applications from candidates from all backgrounds.


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