Administrative Officer
4 weeks ago
About the Role
We are seeking a highly organized and detail-oriented Clerical Officer to join our Patient Services Team at the Bristol Haematology & Oncology Centre.
The successful candidate will provide exceptional customer service, manage patient information, and perform various administrative tasks to support the team's operations.
Key Responsibilities
- Welcome patients to the department, ensuring accurate patient information and recording attendance on Medway/Mosaiq.
- Liaise with patients, wards, clinical staff, GPs, and Trust support staff via phone, email, or in-person as needed.
- Escalate patient queries, capacity issues, and general concerns to the line manager or relevant clinical staff.
- Manage the team inbox, cover outpatient reception desks, and perform associated clerical duties.
- Keep patient information materials up to date and attend relevant meetings as required.
About Us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is a leading healthcare provider in the South West, committed to delivering excellent patient care and innovative research. Our team is dedicated to making a positive impact on the lives of our patients and the community we serve.
Requirements
- Excellent communication and interpersonal skills.
- Ability to work under pressure, meet deadlines, and maintain accuracy.
- Proven organizational skills, with experience in administration, healthcare, or a related field.
- Good IT skills, including Microsoft packages.
- Confidence in handling difficult conversations and a strong attention to detail.
What We Offer
As a Clerical Officer at UHBW, you will have the opportunity to work in a dynamic and supportive environment, with access to ongoing training and development opportunities. We are committed to promoting diversity, equality, and inclusion, and we welcome applications from candidates from all backgrounds.
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