Head of Academic Support
5 days ago
We are seeking an experienced and skilled professional to lead our Academic Support team, providing high-quality support to students and contributing to the success of our institution.
About the RoleThe Head of Academic Support will be responsible for managing a range of professional services to support students' academic success, including academic advising, English for academic purposes (EAP), academic writing, and specialist support tutoring.
The successful candidate will work closely with the Head of Registry, Head of Quality, Head of Student Support, Timetable Manager, and senior faculty to contribute to the smooth and effective planning and running of the academic timetable.
The Head of Academic Support will direct the Academic Advisors to ensure students are enrolled onto appropriate courses for their programme of study and with the wider team to ensure that students experiencing academic difficulties are provided with timely and appropriate support.
Key Responsibilities- Manage the Academic Support staff, including the Lead Academic Adviser, Mathematics Tutor, Specific Learning Difficulties Adviser, and English and Academic Writing Adviser.
- Ensure new staff are fully inducted and trained.
- Ensure annual staff appraisals are completed in line with University guidance.
- Manage academic support services, including academic advising, English Language and Academic Writing, Mathematics Tutoring, and Specific Learning Difficulties.
- Ensure accurate records of all student contacts and appointments are maintained on the student case management system.
- Oversee undergraduate student attendance monitoring, working closely with faculty and the Visa Team to monitor attendance and to ensure poor attendance is addressed through informal or formal procedures as most appropriate.
- Build and maintain good working relationships with the other heads of professional services and faculty leadership in London in order to ensure students receive high-quality coordinated support and services.
- Build and maintain a good working relationship with the Heads of academic advising at other Northeastern University sites, primarily Boston and Oakland, to ensure students moving between campuses are appropriately advised.
- Maintain a good understanding of the University's staff and student-facing policies, contributing to the review and updating of policies as directed by the Academic Registrar.
- Coordinate students' requests for references.
- Sit on committees and working groups.
- Collect and maintain accurate data and records of the services provided for evaluation purposes, preparing reports on service usage and impact.
New College of the Humanities Ltd. is a prestigious higher education institution based in the heart of London. We are committed to providing high-quality education and support to our students, and we are seeking an experienced and skilled professional to join our team as Head of Academic Support.
We welcome applications from all sections of the community and will be judged on merit alone. We are an equal opportunities employer and are committed to diversity and inclusion.
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