Assistant Operations Director
3 weeks ago
We are seeking an experienced Assistant Operations Director to join our team at Teleperformance. This role is responsible for delivering high levels of performance and employee engagement in a multifunctional back office and Contact Centre team.
Key Responsibilities include:
- Supporting, motivating, evaluating, developing, and coaching Team Leaders to meet and exceed targets.
- Ensuring Team Leaders perform reviews with their agents and conducting audits for quality assurance.
- Fostering a culture of high employee engagement through recognition and incentives.
The successful candidate will have 2 years' management experience in a back office or contact centre environment, or 3 years' management experience in another high-paced industry. They will also possess excellent leadership and management skills, with the ability to use Excel's advanced analytical tools.
What We Offer:
- $75,000 - $100,000 per annum salary.
- The opportunity to work in a dynamic and fast-paced environment.
- Professional development and training opportunities.
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