Assistant Operations Director

3 weeks ago


Manchester, United Kingdom Teleperformance Full time
Job Description
We are seeking an experienced Assistant Operations Director to join our team at Teleperformance. This role is responsible for delivering high levels of performance and employee engagement in a multifunctional back office and Contact Centre team.

Key Responsibilities include:
  • Supporting, motivating, evaluating, developing, and coaching Team Leaders to meet and exceed targets.
  • Ensuring Team Leaders perform reviews with their agents and conducting audits for quality assurance.
  • Fostering a culture of high employee engagement through recognition and incentives.


The successful candidate will have 2 years' management experience in a back office or contact centre environment, or 3 years' management experience in another high-paced industry. They will also possess excellent leadership and management skills, with the ability to use Excel's advanced analytical tools.

What We Offer:
  • $75,000 - $100,000 per annum salary.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Professional development and training opportunities.


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