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Housing Team Manager
2 months ago
Rooftop Housing Group is a dynamic and forward-thinking social business dedicated to delivering exceptional services to our customers. We are seeking a highly motivated and experienced Team Leader - Neighbourhoods to join our team and lead our Neighbourhood Housing Officers in providing outstanding customer service and achieving key performance targets.
Key Responsibilities- Lead and motivate a team of Neighbourhood Housing Officers to deliver excellent customer service and achieve key performance targets.
- Act as a key point of contact for customers and local stakeholders, ensuring services are designed to meet their needs and improve their living environment.
- Successfully deliver two housing-related projects annually, as agreed with the Neighbourhood Manager and Head of Housing.
- Provide a proactive service in tenancy management, income recovery, anti-social behaviour, property management, and customer engagement.
- Work collaboratively with internal teams and external agencies to support vulnerable customers, develop local lettings plans, and create successful new communities.
- Oversee the collection and monitoring of key performance data, including arrears, property conditions, health and safety, and customer feedback.
- Ensure all activities comply with relevant legislation, policies, and procedures, including safeguarding and health and safety regulations.
- Professional housing or related qualification at Level 3 (or working towards it).
- Strong knowledge of housing legislation and welfare benefits.
- Experience in multi-agency working and handling complaints effectively.
- Strong IT skills, including proficiency with Microsoft Office.
- A customer-focused approach with a commitment to delivering high-quality services.
- Full and current driving license with the use of a vehicle for business purposes.
Rooftop Housing Group is committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve. We offer a comprehensive benefits package, including flexible working, holiday buying and selling scheme, and funded training and sponsored qualifications.