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Head of Community Management
2 months ago
Citi is seeking a highly skilled and experienced professional to lead our Client Reporting Team as Head of Community Management. This is a unique opportunity to join a global financial institution and contribute to the success of our organization.
About the RoleThe Head of Community Management will be responsible for building and leading a talented team of client-focused professionals, providing guidance and support to ensure the delivery of high-quality client reporting services. This role requires a strong understanding of financial services, leadership experience, and excellent communication skills.
Key Responsibilities- Lead the Client Reporting Team to deliver exceptional client service and reporting solutions.
- Develop and implement strategies to improve team performance, productivity, and client satisfaction.
- Partner with global functional leads and data source providers to ensure a controlled and scalable operating model for Client Reporting.
- Assess new business and client changes on their reporting suite and make recommendations for improvement.
- Evaluate risk and controls to ensure a robust framework is in place.
- Lead strategic initiatives to drive transformation and deliver operational excellence for Client Reporting.
- Proven leadership experience in a client-centric role.
- Extensive knowledge of financial services and investment products.
- Strong communication and interpersonal skills.
Citi is committed to providing a positive financial and social impact on the communities we serve. As a member of our team, you will enjoy a competitive base salary, annual performance-related bonus, and a range of benefits, including private medical insurance, employee assistance program, and pension plan.
We are an equal opportunity and affirmative action employer, and we welcome applications from qualified candidates without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
