IT Service Desk Manager
3 days ago
Gold Group Ltd is seeking an experienced IT Service Desk Manager to join their team in Surrey. As a key member of the IT department, you will be responsible for leading the Service Desk team and ensuring the delivery of excellent customer service to internal stakeholders.
Key Responsibilities:- Lead the Service Desk team of 10, including 2nd and 3rd line support, Service Desk Team Leader, and Change Manager
- Develop and improve ITIL-based processes, templates, and tools to support the team
- Own the Change Management framework and process, attending CABs and ECABs as required
- Prioritize workload to ensure timely resolution of critical issues
- Manage relationships with third-party vendors and support desks
- Oversee patching of end-user workstations, aligning with Cyber Essentials Plus and Corporate risk appetite
- Manage Mobile Device Management software and procedures
- Support Audio Visual Equipment and internal Cloud Telephony & Contact Centre system
- Create and maintain Service Desk documentation, processes, and procedures
- Ensure knowledge sharing within the team and break down key man dependencies
- Train and develop the Service Desk Team Leader to act as an interim Manager
- Own Workplace Recovery, co-own Disaster Recovery, and participate in scenarios and procedures for Business Continuity
- Lead the Incident Management Process and team for Major Incidents
- Maintain and develop tools used by the Service Desk team, including ticketing systems and remote management tools
- Request feedback from users to improve customer experience
- Communicate major incidents, progress on tickets, and planned system outages
- Create and maintain an asset register for IT equipment
- Work with Cyber Security to create, amend, and monitor access controls
- Manage system and application licenses and certificates
- Participate in the 'transition to service' process for undertaken projects
- Be the technical escalation point for issues escalated by 3rd line and the Service Desk Team Leader
- Experience in IT Management role
- Solid hands-on technical background
- ITIL Service Desk experience
- Strong customer service background
- Excellent knowledge of Desktop, Server, and Virtualization concepts and technologies
- Very strong cloud experience with Office 365 and Azure
- Cyber Security awareness
- Knowledge of ITSM and RMM Tools
- Documentation and process design experience
- Strong stakeholder management and planning skills
- Ability to communicate at all levels, both written and verbal
- Workload Prioritization expertise
- Personality that promotes team binding and open collaboration
Additional desirable skills and experience include VMware and VDI Horizon skills, project work, and legacy infrastructure knowledge.
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Surrey, United Kingdom Gold Group Ltd Full timeIT Service Desk ManagerGold Group Ltd is seeking an experienced IT Service Desk Manager to join their team in Surrey. As a key member of the IT department, you will be responsible for leading the Service Desk team and ensuring the delivery of exceptional IT services to the business.Key Responsibilities:Lead the Service Desk team of 10, including 2nd and 3rd...
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2 weeks ago
Surrey, United Kingdom Gold Group Ltd Full timeIT Service Desk ManagerGold Group Ltd is seeking an experienced IT Service Desk Manager to join their team in Surrey. As a key member of the IT department, you will be responsible for leading the Service Desk team and ensuring the delivery of exceptional IT services to the business.Key Responsibilities:Lead the Service Desk team of 10, including 2nd and 3rd...
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1 week ago
Surrey, United Kingdom Gold Group Ltd Full timeIT Service Desk ManagerGold Group Ltd is seeking an experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to ensure timely and effective...
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IT Service Desk Manager
1 week ago
Surrey, United Kingdom Gold Group Ltd Full timeIT Service Desk ManagerGold Group Ltd is seeking an experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to ensure timely and effective...
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IT Service Desk Manager
1 week ago
Surrey, United Kingdom Gold Group Full timeJob Title: IT Service Desk ManagerGold Group is seeking an experienced IT Service Desk Manager to join our team in Surrey. As a key member of our IT department, you will be responsible for leading a team of 10 IT professionals and overseeing the delivery of exceptional IT services to our clients.Key Responsibilities:Lead a team of 10 IT professionals,...
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IT Service Desk Manager
1 week ago
Surrey, United Kingdom Gold Group Full timeJob Title: IT Service Desk ManagerGold Group is seeking an experienced IT Service Desk Manager to join our team in Surrey. As a key member of our IT department, you will be responsible for leading a team of 10 IT professionals and overseeing the delivery of exceptional IT services to our clients.Key Responsibilities:Lead a team of 10 IT professionals,...
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IT Service Desk Manager
7 days ago
Surrey, United Kingdom Gold Group Ltd Full timeIT Service Desk ManagerGold Group Ltd is seeking an experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to ensure timely and effective...
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IT Service Desk Manager
7 days ago
Surrey, United Kingdom Gold Group Ltd Full timeIT Service Desk ManagerGold Group Ltd is seeking an experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to ensure timely and effective...
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IT Service Desk Manager
2 days ago
Surrey, United Kingdom Gold Group Ltd Full timeIT Service Desk Manager Job DescriptionGold Group Ltd is seeking an experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to ensure...
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IT Service Desk Manager
2 days ago
Surrey, United Kingdom Gold Group Ltd Full timeIT Service Desk Manager Job DescriptionGold Group Ltd is seeking an experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to ensure...
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IT Service Desk Manager
2 weeks ago
Surrey, United Kingdom Gold Group Full timeJob DescriptionJob Title: IT Service Desk ManagerJob Type: Full-timeLocation: SurreyJob Category: IT & TechnologyJob Description:Job Summary:We are seeking an experienced IT Service Desk Manager to join our team at Gold Group. As a IT Service Desk Manager, you will be responsible for leading a team of 10 IT professionals and overseeing the delivery of...
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IT Service Desk Manager
2 weeks ago
Surrey, United Kingdom Gold Group Full timeJob DescriptionJob Title: IT Service Desk ManagerJob Type: Full-timeLocation: SurreyJob Category: IT & TechnologyJob Description:Job Summary:We are seeking an experienced IT Service Desk Manager to join our team at Gold Group. As a IT Service Desk Manager, you will be responsible for leading a team of 10 IT professionals and overseeing the delivery of...
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IT Service Desk Manager
3 weeks ago
Surrey, United Kingdom Gold Group Ltd Full timeJob Description**Job Title:** IT Service Desk Manager**Job Type:** Full-time**Company:** Gold Group Ltd**Location:** Surrey**Job Category:** IT & TechnologyJob SummaryWe are seeking an experienced IT Service Desk Manager to join our team at Gold Group Ltd. As a key member of our IT department, you will be responsible for leading our Service Desk team and...
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IT Service Desk Manager
2 weeks ago
Surrey, United Kingdom Gold Group Ltd Full timeJob Title: IT Service Desk ManagerJob Type: Full-timeLocation: SurreyJob Reference: ITSDMCompany: Gold Group LtdJob Description:Job Summary:We are seeking an experienced IT Service Desk Manager to join our team at Gold Group Ltd. The successful candidate will be responsible for leading the IT Service Desk team and ensuring that all internal IT services are...
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IT Service Desk Manager
2 weeks ago
Surrey, United Kingdom Gold Group Ltd Full timeJob Title: IT Service Desk ManagerJob Type: Full-timeLocation: SurreyJob Reference: ITSDMCompany: Gold Group LtdJob Description:Job Summary:We are seeking an experienced IT Service Desk Manager to join our team at Gold Group Ltd. The successful candidate will be responsible for leading the IT Service Desk team and ensuring that all internal IT services are...
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IT Service Desk Manager
2 weeks ago
Surrey, United Kingdom Gold Group Ltd Full timeJob Title: IT Service Desk ManagerJob Type: Full-timeLocation: SurreyJob Reference: ITSDMCompany: Gold Group LtdJob Description:Job Summary:We are seeking an experienced IT Service Desk Manager to join our team at Gold Group Ltd. The successful candidate will be responsible for leading the IT Service Desk team and ensuring that all internal IT services are...
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IT Service Desk Manager
2 weeks ago
Surrey, United Kingdom Gold Group Ltd Full timeJob Title: IT Service Desk ManagerJob Type: Full-timeLocation: SurreyJob Reference: ITSDMCompany: Gold Group LtdJob Description:Job Summary:We are seeking an experienced IT Service Desk Manager to join our team at Gold Group Ltd. The successful candidate will be responsible for leading the IT Service Desk team and ensuring that all internal IT services are...
