IT Service Desk Manager
2 days ago
Gold Group Ltd is seeking an experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.
Key Responsibilities:- Lead and manage the Service Desk team to ensure timely and effective resolution of IT incidents and requests.
- Develop and implement ITIL-based processes and procedures to improve service delivery and customer satisfaction.
- Collaborate with cross-functional teams to ensure seamless integration of IT services with business operations.
- Manage and maintain IT service level agreements (SLAs) and key performance indicators (KPIs) to ensure service quality and customer satisfaction.
- Develop and implement training programs to enhance the skills and knowledge of the Service Desk team.
- Ensure compliance with IT security policies and procedures to protect company data and systems.
- Manage and maintain IT assets, including hardware, software, and network infrastructure.
- Develop and implement disaster recovery and business continuity plans to ensure minimal disruption to business operations.
- Proven experience in IT service management, with a focus on service desk operations.
- Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
- Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex IT issues.
- Knowledge of ITIL service management frameworks and best practices.
- Experience with IT service management tools and technologies, including ticketing systems and remote monitoring and management tools.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to work with a leading company in the financial services industry.
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IT Service Desk Manager
4 weeks ago
Surrey, United Kingdom Gold Group Full timeIT Service Desk Manager Financial Services Surrey £70k - £75k + Benefits + 10% Bonus Hybrid Working My client within financial services, based in Surrey is looking to recruit a IT Service Desk Manager. As a IT Service Desk Manager you will develop the existing IT Service Desk Team of 10 and own responsibility for all internal IT Services / IT...
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IT Service Desk Manager
3 weeks ago
Surrey, United Kingdom Gold Group Full timeIT Service Desk Manager Financial Services Surrey £70k - £75k + Benefits + 10% BonusHybrid Working My client within financial services, based in Surrey is looking to recruit a IT Service Desk Manager.As a IT Service Desk Manager you will develop the existing IT Service Desk Team of 10 and own responsibility for all internal IT Services / IT Change...
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IT Service Desk Manager
2 weeks ago
Surrey, United Kingdom Gold Group Ltd Full timeIT Service Desk ManagerGold Group Ltd is seeking an experienced IT Service Desk Manager to join their team in Surrey. As a key member of the IT department, you will be responsible for leading the Service Desk team and ensuring the delivery of exceptional IT services to the business.Key Responsibilities:Lead the Service Desk team of 10, including 2nd and 3rd...
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IT Service Desk Manager
2 weeks ago
Surrey, United Kingdom Gold Group Ltd Full timeIT Service Desk ManagerGold Group Ltd is seeking an experienced IT Service Desk Manager to join their team in Surrey. As a key member of the IT department, you will be responsible for leading the Service Desk team and ensuring the delivery of exceptional IT services to the business.Key Responsibilities:Lead the Service Desk team of 10, including 2nd and 3rd...
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IT Service Desk Manager
4 weeks ago
Surrey, United Kingdom Gold Group Ltd Full timeIT Service Desk Manager Financial Services Surrey £70k - £75k + Benefits + 10% Bonus Hybrid Working My client within financial services, based in Surrey is looking to recruit a IT Service Desk Manager.As a IT Service Desk Manager you will develop the existing IT Service Desk Team of 10 and own responsibility for all internal IT Services / IT Change...
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IT Service Desk Manager
3 days ago
Surrey, United Kingdom Gold Group Ltd Full timeIT Service Desk ManagerGold Group Ltd is seeking an experienced IT Service Desk Manager to join their team in Surrey. As a key member of the IT department, you will be responsible for leading the Service Desk team and ensuring the delivery of excellent customer service to internal stakeholders.Key Responsibilities:Lead the Service Desk team of 10, including...
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IT Service Desk Manager
3 days ago
Surrey, United Kingdom Gold Group Ltd Full timeIT Service Desk ManagerGold Group Ltd is seeking an experienced IT Service Desk Manager to join their team in Surrey. As a key member of the IT department, you will be responsible for leading the Service Desk team and ensuring the delivery of excellent customer service to internal stakeholders.Key Responsibilities:Lead the Service Desk team of 10, including...
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IT Service Desk Manager
1 week ago
Surrey, United Kingdom Gold Group Ltd Full timeIT Service Desk ManagerGold Group Ltd is seeking an experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to ensure timely and effective...
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IT Service Desk Manager
1 week ago
Surrey, United Kingdom Gold Group Ltd Full timeIT Service Desk ManagerGold Group Ltd is seeking an experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to ensure timely and effective...
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IT Service Desk Manager
1 week ago
Surrey, United Kingdom Gold Group Full timeJob Title: IT Service Desk ManagerGold Group is seeking an experienced IT Service Desk Manager to join our team in Surrey. As a key member of our IT department, you will be responsible for leading a team of 10 IT professionals and overseeing the delivery of exceptional IT services to our clients.Key Responsibilities:Lead a team of 10 IT professionals,...
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IT Service Desk Manager
1 week ago
Surrey, United Kingdom Gold Group Full timeJob Title: IT Service Desk ManagerGold Group is seeking an experienced IT Service Desk Manager to join our team in Surrey. As a key member of our IT department, you will be responsible for leading a team of 10 IT professionals and overseeing the delivery of exceptional IT services to our clients.Key Responsibilities:Lead a team of 10 IT professionals,...
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IT Service Desk Manager
7 days ago
Surrey, United Kingdom Gold Group Ltd Full timeIT Service Desk ManagerGold Group Ltd is seeking an experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to ensure timely and effective...
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IT Service Desk Manager
7 days ago
Surrey, United Kingdom Gold Group Ltd Full timeIT Service Desk ManagerGold Group Ltd is seeking an experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to ensure timely and effective...
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IT Service Desk Manager
2 weeks ago
Surrey, United Kingdom Gold Group Full timeJob DescriptionJob Title: IT Service Desk ManagerJob Type: Full-timeLocation: SurreyJob Category: IT & TechnologyJob Description:Job Summary:We are seeking an experienced IT Service Desk Manager to join our team at Gold Group. As a IT Service Desk Manager, you will be responsible for leading a team of 10 IT professionals and overseeing the delivery of...
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IT Service Desk Manager
2 weeks ago
Surrey, United Kingdom Gold Group Full timeJob DescriptionJob Title: IT Service Desk ManagerJob Type: Full-timeLocation: SurreyJob Category: IT & TechnologyJob Description:Job Summary:We are seeking an experienced IT Service Desk Manager to join our team at Gold Group. As a IT Service Desk Manager, you will be responsible for leading a team of 10 IT professionals and overseeing the delivery of...
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IT Service Desk Manager
3 weeks ago
Surrey, United Kingdom Gold Group Ltd Full timeJob Description**Job Title:** IT Service Desk Manager**Job Type:** Full-time**Company:** Gold Group Ltd**Location:** Surrey**Job Category:** IT & TechnologyJob SummaryWe are seeking an experienced IT Service Desk Manager to join our team at Gold Group Ltd. As a key member of our IT department, you will be responsible for leading our Service Desk team and...
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IT Service Desk Manager
2 weeks ago
Surrey, United Kingdom Gold Group Ltd Full timeJob Title: IT Service Desk ManagerJob Type: Full-timeLocation: SurreyJob Reference: ITSDMCompany: Gold Group LtdJob Description:Job Summary:We are seeking an experienced IT Service Desk Manager to join our team at Gold Group Ltd. The successful candidate will be responsible for leading the IT Service Desk team and ensuring that all internal IT services are...
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IT Service Desk Manager
2 weeks ago
Surrey, United Kingdom Gold Group Ltd Full timeJob Title: IT Service Desk ManagerJob Type: Full-timeLocation: SurreyJob Reference: ITSDMCompany: Gold Group LtdJob Description:Job Summary:We are seeking an experienced IT Service Desk Manager to join our team at Gold Group Ltd. The successful candidate will be responsible for leading the IT Service Desk team and ensuring that all internal IT services are...
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IT Service Desk Manager
2 weeks ago
Surrey, United Kingdom Gold Group Ltd Full timeJob Title: IT Service Desk ManagerJob Type: Full-timeLocation: SurreyJob Reference: ITSDMCompany: Gold Group LtdJob Description:Job Summary:We are seeking an experienced IT Service Desk Manager to join our team at Gold Group Ltd. The successful candidate will be responsible for leading the IT Service Desk team and ensuring that all internal IT services are...
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IT Service Desk Manager
2 weeks ago
Surrey, United Kingdom Gold Group Ltd Full timeJob Title: IT Service Desk ManagerJob Type: Full-timeLocation: SurreyJob Reference: ITSDMCompany: Gold Group LtdJob Description:Job Summary:We are seeking an experienced IT Service Desk Manager to join our team at Gold Group Ltd. The successful candidate will be responsible for leading the IT Service Desk team and ensuring that all internal IT services are...
