Customer Service Lead

1 day ago


Compton, West Berkshire, United Kingdom Birds Bakery Full time

We are looking for a Customer Service Lead to join our team at Birds Bakery in Ashbourne. As a key member of our sales team, you will be responsible for ensuring that every customer receives exceptional service and support.

Your duties will include supporting the Shop Manager, assuming overall responsibility for the shop in their absence, and driving sales through inspiration and motivation of your team. You will also be responsible for maintaining the visual presentation of the shop, adhering to Company policies and operational guidelines, and ensuring excellent customer service is always provided by every member of your team.

To succeed in this role, you will need to have a strong understanding of shop operations and standards for success, as well as excellent communication and interpersonal skills. A basic and practical knowledge of IT and a good standard of English and Maths are also essential.

The successful candidate will receive a competitive salary of £20,000 per annum, 4 weeks holiday per year pro rata (increasing incrementally each year to 5 weeks after 5 years continuous service) plus bank holidays, and staff discount.



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