Electric Material Handling Solutions Expert

3 weeks ago


Compton, West Berkshire, United Kingdom MasterMover Full time
About Us: As a leading provider of electric tugs and automation solutions, we offer a competitive salary and benefits package, access to ongoing training and development opportunities, and a dynamic work environment that values employee growth and satisfaction. Our team is comprised of dedicated professionals who share a passion for delivering exceptional customer experiences and driving business success.

Job Summary: We are seeking a skilled Product Support Engineer to join our team, responsible for providing technical assistance to customers and service partners, troubleshooting technical issues, and assisting with installation and maintenance of MasterMover products. This role offers a unique opportunity to work with a market-leading company, develop your skills and expertise, and contribute to the success of our global operations.

Responsibilities:
  • Respond to customer inquiries and provide technical support via phone, email, and other communication channels.
  • Analyze and troubleshoot technical issues, identifying root causes and implementing effective solutions.
  • Work closely with engineering, production, and sales teams to deliver high-quality products and services that meet customer needs.
  • Develop and deliver product training programs to ensure customers and service partners have the necessary knowledge and skills to use our products effectively.

Salary: £55,000 per annum, plus benefits package and opportunities for career development within a dynamic and innovative company.

Qualifications and Requirements:
  • Bachelor's degree in Electronics, Electrical Engineering, or related field.
  • Minimum 2 years of experience in a similar role, preferably in the material handling industry.
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with ability to diagnose complex technical issues and implement effective solutions.
  • Proficient in using Microsoft Office and other relevant software, with ability to learn new tools and technologies quickly.


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