Leading Client Services Manager

5 days ago


Leicester, Leicester, United Kingdom Otis Full time
Client Services Team Lead Role

We offer a competitive salary of £35,000 - £45,000 per annum, including a pension and benefits package.

Job Overview:

An exciting opportunity has arisen to lead a high-performing customer service team at Otis. As a key member of our team, you will be responsible for managing team performance, ensuring quality customer call handling, and prompt dispatch of engineer calls to achieve contracted client KPIs.

  • Manage team performance, ensuring quality customer call handling and prompt dispatch of engineer calls achieving contracted client KPIs.
  • Prepare cover rota's for all UK regions, taking remedial action where required.
  • Monitor notes added to the CRM system by agents for quality and accuracy.
  • Act as an escalation interface for field colleagues and on-call managers.

Key Skills and Qualifications:

To succeed in this role, you will need proven experience dealing with a high workload, able to work both proactively and reactively to resolve external complaints. You must also be able to work over weekends, giving you the chance to have the week free.

Company Overview:

At Otis, we are proud to be a diverse, global team with a proven legacy of innovation. With 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, we meet the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

Become a Part of Our Team:

Becoming a part of the Otis team means being part of a fast-moving, high-performance company that continues to build leadership and capabilities in Sales, Field, Engineering, and Major Projects. We provide opportunities, training, and resources to help you grow and develop your career.



  • Leicester, Leicester, United Kingdom Blusource Professional Services Ltd Full time

    We are recruiting for a Financial Services Manager to join our team at Blusource Professional Services Ltd.As a Financial Services Manager, you will be responsible for managing our auditing and accounts practice, providing expert advice to clients and leading a team of professionals.The ideal candidate will have a strong background in accountancy and...


  • Leicester, Leicester, United Kingdom Synergy Personnel Services Full time

    Are you a seasoned legal professional seeking a challenging opportunity to lead and expand a thriving Private Client Practice? We invite you to explore this unique chance to join a prestigious Top 40 Law Firm as a Family Law Partner.Why Synergy Personnel Services?We offer a highly competitive compensation package, including benefits and career development,...


  • Leicester, Leicester, United Kingdom Harrison Scott Associates Full time

    We are seeking a highly experienced Senior Client Services Professional to join our team at Harrison Scott Associates. As a key member of our client services team, you will be responsible for delivering exceptional client experiences and driving business growth through strategic partnerships.The ideal candidate will have a strong background in the printing...


  • Leicester, Leicester, United Kingdom Maximus Services, LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Team Lead to join our team at Maximus Services, LLC. As a key member of our Accommodation Office, you will be responsible for providing exceptional customer service, coaching and developing a team of customer service advisors, and ensuring the office is adequately prepared and organized for...


  • Leicester, Leicester, United Kingdom Client Server Full time

    Role OverviewThis Solution Architect role involves working with clients to deliver projects that require integrating our software solutions with their existing systems.You will need to have strong technical expertise, particularly in the areas of Oracle CC&B and SAP ISU, as well as excellent communication and interpersonal skills.In return, we offer a...


  • Leicester, Leicester, United Kingdom PPL PRS Full time

    Job Title: Client Services LiaisonJob Summary: We are seeking a highly skilled Client Services Liaison to join our team at PPL PRS. As a Client Services Liaison, you will be responsible for managing a high volume of key accounts through inbound and outbound contact, providing an efficient customer-centric service that supports customer retention, revenue...


  • Leicester, Leicester, United Kingdom Precision Recruitment UK Ltd Full time

    Job DescriptionPrecision Recruitment UK Ltd invites applications for a Client Development Lead position. As a Client Development Lead, you will be responsible for driving business growth by generating leads and engaging with clients across the UK.About the Job:Develop and implement digital marketing strategies to engage with clients and generate leads.Build...


  • Leicester, Leicester, United Kingdom Aon Full time

    About the Role:This rare opportunity allows you to join an industry-leading insurance broker with around 50,000 employees in over 120 offices across the world. You'll work in a well-established and dynamic team servicing clients from around the globe.We're looking for someone with previous office experience or an insurance background, with skills that...


  • Leicester, Leicester, United Kingdom Flogas Full time

    Job Summary:Flogas is seeking a Client Service Advisor to join their team at Head Office in Syston, Leicester. As a key member of the Flogas team, you will play a vital role in delivering exceptional customer service and ensuring our customers receive the best possible experience.Salary:£25,229 (Basic) + Bonus + Enhanced Overtime RatesKey...


  • Leicester, Leicester, United Kingdom Department of Work & Pensions - Digital Full time

    Job Title: Head of Client ServicesAs a key member of the Department of Work & Pensions - Digital team, you will play a critical role in providing strategic leadership and accountability for all aspects of service delivery, people plans, and embedding significant change, including digitalization and demand deduction.Key Responsibilities:Provide inspirational...


  • Leicester, Leicester, United Kingdom Straco Group Full time

    Job Description: Client Services RepresentativeAs a Client Services Representative at Straco Group, you will play a key role in supporting our clients and ensuring their needs are met.Responsibilities:Provide exceptional customer service by liaising with clients, responding to queries, and resolving issues promptly.Coordinated sample requests, meetings, and...


  • Leicester, Leicester, United Kingdom Harrison Scott Associates Full time

    Key Responsibilities:We are seeking a senior client services professional to join our team at Harrison Scott Associates. The ideal candidate will have significant commercial experience in the printing industry and a proven track record of building and developing strong client relationships.As a Client Services Director, you will provide oversight and...


  • Leicester, Leicester, United Kingdom Client Server Full time

     Company OverviewWe provide a range of software solutions to energy suppliers from small start-ups through to major household names, covering everything from connecting to the grid through to CRM systems.Our solutions help our clients manage their business more effectively and efficiently. As a Technical Energy Infrastructure Architect within the...


  • Leicester, Leicester, United Kingdom Michael Page (UK) Full time

    Role OverviewThis is a challenging opportunity for an experienced Audit and Business Services Lead to join our team at Michael Page (UK). As the main point of contact for clients, you will build close relationships and provide expert advice.The successful candidate will have a strong background in practice management and experience leading multiple audits...


  • Leicester, Leicester, United Kingdom Bellrock Property and Facilities Management Full time

    Unleash Your Potential as a Client Success ManagerBellrock Property and Facilities Management is a technology-led company that harnesses innovation to deliver exceptional experiences for our clients. As a key member of our team, you will play a pivotal role in driving business growth and client satisfaction.About the RoleWe are seeking an experienced Client...


  • Leicester, Leicester, United Kingdom Client Server Full time

    Job DescriptionWe are seeking an experienced Solution Architect to join our team in the East Midlands office. You will work with clients to integrate our software solutions with their existing systems, and provide technical expertise on product knowledge.Key Responsibilities:Liaise with client stakeholders and technology teams to deliver projectsIntegrate...


  • Leicester, Leicester, United Kingdom Aqumen Recruitment Full time

    About the RoleWe are looking for an experienced Account and Data Executive to lead our client accounts in Leicester.Main ResponsibilitiesDevelop and implement strategies to maximize sales opportunities and drive business growth.Work closely with cross-functional teams to deliver high-quality projects and services.Monitor and address potential risks to...


  • Leicester, Leicester, United Kingdom S Guest Consultancy Services Ltd Full time

    Are you an experienced Contracts Manager looking for a new challenge in the East Midlands area?S Guest Consultancy Services Ltd is seeking a skilled Contracts Manager to join their team. The ideal candidate will have experience managing a range of projects, including Refurbishment, fit outs and alterations to the Commercial, Healthcare and Educational...


  • Leicester, Leicester, United Kingdom Harrison Scott Associates Full time

    Job Description:We are seeking an experienced Client Relationship Manager to join our team at Harrison Scott Associates. This is a fantastic opportunity to work with a leading brand management company, developing strategic partnerships and driving growth.The ideal candidate will have a proven background in account management, preferably within the packaging...


  • Leicester, Leicester, United Kingdom The David Rose Group Full time

    We are looking for an experienced Client Growth Manager to join our team at The David Rose Group. As an Energy Sales Specialist, you will be responsible for managing and building on an expanding portfolio of B2B clients, leveraging your sales expertise and relationship-building skills to secure new business and ensure customer satisfaction.About Our...