Leading Client Services Manager
5 days ago
We offer a competitive salary of £35,000 - £45,000 per annum, including a pension and benefits package.
Job Overview:
An exciting opportunity has arisen to lead a high-performing customer service team at Otis. As a key member of our team, you will be responsible for managing team performance, ensuring quality customer call handling, and prompt dispatch of engineer calls to achieve contracted client KPIs.
- Manage team performance, ensuring quality customer call handling and prompt dispatch of engineer calls achieving contracted client KPIs.
- Prepare cover rota's for all UK regions, taking remedial action where required.
- Monitor notes added to the CRM system by agents for quality and accuracy.
- Act as an escalation interface for field colleagues and on-call managers.
Key Skills and Qualifications:
To succeed in this role, you will need proven experience dealing with a high workload, able to work both proactively and reactively to resolve external complaints. You must also be able to work over weekends, giving you the chance to have the week free.
Company Overview:
At Otis, we are proud to be a diverse, global team with a proven legacy of innovation. With 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, we meet the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.
Become a Part of Our Team:
Becoming a part of the Otis team means being part of a fast-moving, high-performance company that continues to build leadership and capabilities in Sales, Field, Engineering, and Major Projects. We provide opportunities, training, and resources to help you grow and develop your career.
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