Account Director

5 days ago

Clerkenwell, United Kingdom Arqiva Full time
About the Role

We are seeking a highly skilled Account Director to join our high-performing commercial team. As a key member of our team, you will be responsible for managing and maintaining client relationships, ensuring strong customer satisfaction, and delivering forecast budgets.

Key Responsibilities
  • Strategic management of named existing customers, developing and executing strategic account plans
  • Overseeing end-to-end relationships, maximising value, customer satisfaction, and retention levels
  • Leading and motivating a matrix team to achieve high performance and meet deadlines
  • Staying up-to-date with industry trends, market conditions, and competitors
  • Building and maintaining strong relationships with clients at all levels, understanding their needs, and managing expectations
  • Identifying growth opportunities for upselling and expanding existing services and cross-selling new services
  • Delivering revenue targets and budget expectations
  • Securing favourable terms and working through issues and conflicts with customers
  • Monitoring the health of customer relationships, using data and feedback to understand customer outcomes and engagement levels
  • Reporting on customer insights and providing trends to internal and leadership teams
Requirements
  • Extensive knowledge of in-life management of customers with experience in an OJEU environment (ideally with experience in the utility vertical)
  • Comfortable creating and presenting updates and solutions to the customer up to and including C-Suite and being the voice of the customer
  • Strong focus on achieving customer outcomes and delivering value to clients and the organisation
  • Demonstrated success in achieving targets and negotiating contracts
  • Strong relationship-building skills with customers and internal teams to promote retention and loyalty
  • Strong analytical and problem-solving skills to proactively address and resolve escalated customer issues
  • Ability to think strategically and develop long-term account strategies
  • Ability to collaborate with business development, marketing, product, and service to ensure a unified customer experience
About Arqiva

Arqiva is the undisputed leader in UK TV and radio broadcast and the UK's leading Smart utilities platform. We have a strong heritage and foundation for future growth, offering opportunities for career development and growth.

We are committed to customer satisfaction and strive to deliver exceptional service to our clients. Our wellbeing mission is to help our people be the best version of themselves at work and still have the time and energy to live a full life outside of work.

We have a range of benefits, including up to £85K base salary, 50% OTE commission, 6% pension contribution, private medical, 25 days annual leave, and access to our comprehensive flexible benefits.

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