Client Management Specialist

5 days ago


Aylesbury, Buckinghamshire, United Kingdom Uxbridge Employment Agency Full time

Are you a customer service expert looking for a new challenge? Uxbridge Employment Agency is currently seeking an experienced Client Management Specialist to join our team.

Job Summary:

We are a property management organisation based in Uxbridge, and we are looking for someone with exceptional communication skills to manage our client relationships. As a Client Management Specialist, you will be responsible for providing excellent customer service to our clients, responding to their queries in a timely manner, and resolving any issues that may arise.

About the Role:

This is a fantastic opportunity for someone who enjoys working with people and wants to develop their skills in customer service and relationship building. You will have the chance to work with a dynamic team and contribute to the success of our company.

Key Responsibilities:

  • Taking incoming calls from clients and suppliers and responding within SLA agreed times
  • Logging of new works orders with key suppliers
  • Investigating and responding to emails
  • Managing reactive jobs and scheduling the correct sub-contractors
  • Chasing down open jobs and quotes
  • Managing your own set portfolio of clients

Qualifications and Requirements:

The ideal candidate will have excellent communication and interpersonal skills, as well as strong attention to detail and organisational skills. You should be able to keep calm under pressure and have excellent written skills. Experience of web-based management systems would be beneficial, but not essential.

Benefits:

In addition to a competitive salary of £25k rising to £27k, you will receive a £100 voucher if you recommend a friend who is successfully placed with us. We take your personal data seriously and take every step to protect it. To learn how we handle your data, please visit our website where you can find our Data Privacy Notice.



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