Customer Support Specialist

3 weeks ago


West Midlands Combined Authority, United Kingdom ASC Connections Full time

At ASC Connections, we're shaping the future of plastics processing through innovative technologies and solutions.

As a Field Service Engineer, you'll be part of our dedicated team that ensures the reliability and performance of our clients' injection moulding machines and automation equipment.

We're seeking an experienced professional to join our ranks, someone who possesses excellent engineering skills, a strong understanding of plastic injection moulding machines, and exceptional communication abilities.

Your key responsibilities will include:

  • Equipment installation, commissioning, start-up, and maintenance
  • Troubleshooting and machine relocation
  • Service administration tasks and safety activities

To succeed in this role, you'll need:

  • An engineering qualification and training
  • A recognised electrical qualification
  • A working knowledge of MS products and comfortable using notebooks and PCs
  • Good communication skills, flexibility, and a problem-solving attitude
  • The ability to work calmly under pressure and show initiative
  • Willingness to enrol in weekend availability

In return, you'll enjoy:

  • A competitive salary of approximately £44,960.15 per annum (based on 40 hours per week)
  • A company vehicle for business use
  • Company pension contributions of 8% (employee minimum of 2%)
  • Private health care and permanent disability insurance
  • Death in service insurance
  • 25 holidays per year plus bank holidays
  • Laptop, iPhone, tools, and other benefits

We're committed to equal opportunity and diversity.



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