System Support Specialist

3 days ago


West Midlands Combined Authority, United Kingdom Sandwell Metropolitan Borough Council Full time

Sandwell Metropolitan Borough Council is seeking an experienced System Support Specialist to join our ICT team. This role involves supporting and enhancing the functionality of systems used by Regulatory Services, ensuring seamless operation.

Job Summary

This is a key role that requires a high level of technical expertise, as well as excellent communication skills to provide user training and maintain high standards of customer support.

Responsibilities
  • Deliver helpdesk support to end users, administer access controls, manage system upgrades, and ensure data integrity across platforms.
  • Collaborate with software suppliers and internal teams to enhance systems and resolve technical issues.

The successful candidate will have at least 2 years of experience in systems support and configuration, with a strong understanding of helpdesk services and vendor management.

The estimated salary for this position is £28,000 - £38,000 per annum, depending on qualifications and experience.



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