Field Service Engineer, North West UK

3 weeks ago

Newbury, West Berkshire, United Kingdom Stryker UK Limited Full time

Job Summary

The Field Service Engineer will be responsible for maintaining professional and profitable repair and preventive maintenance service business on Stryker's products while ensuring compliance with the quality system and manufacturer specifications.

Key Responsibilities

  • Repair and check electronic / mechanical Stryker products
  • Complete annual check and calibration according to MDR on customer site
  • Utilize software and technological tools to maintain proper records, access technical information
  • Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices
  • Fulfil Service contracts with planned maintenances
  • Delivery of technical Training to internal & external
  • Perform Installation of Stryker systems on customer site
  • Perform Software & Hardware Upgrades
  • Efficient and thorough documentation of service activities for internal and external reference
  • Ensure traceability of all field-based Stryker products through reporting tools
  • Provide technical support to Internal and external customers
  • Escalade opportunities and issues appropriate team meetings
  • Ensure excellent follow-up on all customer-initiated issues
  • Ensure service provided is invoiced if not under warranty
  • Scheduling of Customer visits in cooperation with Customer service

Requirements

  • Educated to degree level in engineering medical electronics and camera technology or relevant experience, at least one of the following:
  • Electrical / Electronic / Telecommunications / Mechanical / Software
  • Medical Physics
  • Technology Subjects
  • Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
  • Up to 1 year experience in medical electronics, combined with good mechanical skills
  • Up to 1 year experience in the hospital environment and health care work
  • IT experience on administrative and technical level
  • Experience and ability to build relationship with internal & external customers to drive brand loyalty

About Stryker

Stryker is one of the world's leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world.

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