Field Service Engineer

6 days ago

Newbury, West Berkshire, United Kingdom Stryker UK Limited Full time
Field Service Engineer Role

We are seeking a skilled Field Service Engineer to join our team at Stryker UK Limited. This role is responsible for delivering technical assistance at customer sites and ensuring compliance with the quality system and manufacturer specifications.

Key Responsibilities:
  • Repair and check electronic/mechanical Stryker products
  • Complete annual check and calibration according to MDR on customer site
  • Utilize software and technological tools to maintain proper records, access technical information
  • Assist the regulatory affairs department/customer to action product recalls, field safety notices, and field action notices
  • Fulfil Service contracts with planned maintenances
  • Delivery of technical Training to internal & external
  • Perform Installation of Stryker systems on customer site
  • Perform Software & Hardware Upgrades
  • Efficient and thorough documentation of service activities for internal and external reference
  • Ensure traceability of all field-based Stryker products through reporting tools
  • Provide technical support to Internal and external customers
  • Escalate opportunities and issues appropriate team meetings
  • Ensure excellent follow-up on all customer-initiated issues
  • Ensure service provided is invoiced if not under warranty
  • Scheduling of Customer visits in cooperation with Customer service
Requirements:
  • Educated to degree level in engineering, medical electronics, and camera technology or relevant experience, at least one of the following: Electrical/Electronic/Telecommunications/Mechanical/Software
  • Medical Physics
  • Technology Subjects
  • Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
  • Up to 1 year experience in medical electronics, combined with good mechanical skills
  • Up to 1 year experience in the hospital environment and healthcare work
  • IT experience on administrative and technical level
  • Experience and ability to build relationship with internal & external customers to drive brand loyalty

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