Client Management Director

1 month ago


Manchester, United Kingdom Aimee Willow Connex Ltd Full time

About the Role:

We are seeking a highly skilled Client Management Director to join our team at Aimee Willow Connex Ltd. As a key member of our client services team, you will play a vital role in delivering exceptional support to our clients and ensuring the smooth operation of their facilities.

Key Responsibilities:

Some of your key responsibilities will include:

  1. Providing first point of contact for clients on operational queries and client requests.
  2. Processing system updates in relation to clients and debtors, ensuring updates are appropriately authorised.
  3. Clearing soundings in a timely manner.
  4. Handling client payment requests and processing within authority levels.
  5. Coordinating outgoing Inter factor transfers.
  6. Reviewing the IDEAL dashboard and corresponding with clients on reconciliation variances.
  7. Preparing internal reports as required.
  8. Client inductions, ensuring system training for clients is carried out within 24 hours of payout.
  9. Identifying and escalating risk.

Standards of Performance:

You will be expected to provide adequate support to the Client Manager/Senior Client Manager and clients in the day-to-day operation of client facilities. This includes accurate processing of client payment requests and ensuring that any overpayments are in accordance with an approved authority.

Risk & Compliance:

You will be responsible for ensuring that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by Regulatory Bodies are carried out to the required standards.

Skills & Experience:

We are looking for a candidate with numeric and computer literacy, industry knowledge, a customer service focus, and knowledge of Microsoft office applications. An ABFA qualification to at least Foundation level is desirable.


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